Customer Success Manager
Administration
Customer Success Manager
Full-time · Dutch and English speaking · Zoetermeer
As a Customer Success Manager, you are the strategic partner for our Enterprise clients. You ensure that clients not only start successfully with WebinarGeek but also extract maximum value from our platform in the long term.
You are the dedicated point of contact for a portfolio of Enterprise clients and help them achieve their goals with webinars, video, and online communication. You guide new clients during their onboarding, brainstorm about adoption and growth, and identify opportunities to further build their success.
You work closely with Sales, Marketing, Product, and Support to ensure clients have the best possible experience. In doing so, you use data, customer insights, and best practices to provide proactive advice and identify risks early.
About WebinarGeek
WebinarGeek was founded in 2015 in Zoetermeer, The Netherlands. We work hard every day to make our software better.
Our goal: build the most user-friendly webinar platform out there and set the standard in the market.
We like an inspiring work environment that brings out the best in people. We work hard and we have fun too. Think training sessions, team activities, and yes, fries on Friday.
Speaking Dutch and English is required. Do you speak another language? That's a big plus.
You will join an ambitious team that is fully focused on customer growth, customer retention, and creating exceptional customer experiences. You work closely with Sales, Marketing, Product, and Support.
Who you are
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You have experience in a customer-facing role, preferably within Customer Success, Account Management, or SaaS.
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You are fluent in Dutch and English, both spoken and written.
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You are communicatively strong and easily build lasting relationships.
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You are commercially aware and see opportunities for growth without losing sight of customer needs.
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You are a good listener, ask the right questions, and understand customer challenges.
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You are analytical and use data to provide well-founded advice.
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You work in a structured way and keep an overview of multiple clients and projects simultaneously.
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You have an interest in webinars, video, podcasting, and the way marketers reach their target audience.
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You are proactive, independent, and like to think along about improving processes.
Your responsibilities
#1 Making customers successful
You guide new Enterprise clients during their onboarding with kick-off calls, success plans, check-ins, and business reviews. You ensure that clients quickly experience value and achieve important adoption goals.
#2 Building and maintaining relationships
You are the permanent point of contact for clients and maintain regular contact regarding usage, results, goals, and new opportunities.
#3 Stimulating customer retention and growth
You monitor customer health, identify risks early, and take action to prevent churn. You also identify opportunities for expansions, upsells, and further growth.
#4 Translating customer insights into action
You analyze usage data, customer feedback, and trends to advise customers better and provide internal teams with valuable insights.
#5 Further developing Customer Success
You help develop onboarding playbooks, best practices, and processes that contribute to a scalable and successful customer journey.
From us for you
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Competitive salary
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25 days of paid time off
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Allowance for travel costs
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A laptop and all the tools you need
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A lot of independence in how you organise your work
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A fun work atmosphere and friesday at the office!
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Access to OpenUp for mental wellbeing and vitality
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Team outings and BBQs on (at least) quarterly basis
Who you will be working with
Matthias — CRO
Why did you want to work at WebinarGeek?
WebinarGeek is a fun and young company with a lot of potential. As an online marketer, there are many opportunities to contribute to growth. It is fun and challenging work in a dynamic environment.
What is your favorite WebinarGeek feature?
My favorite WebinarGeek features are of course the integrations and links with the online marketing tools. This also makes WebinarGeek so versatile.
What do you do in your spare time?
In my spare time I like to do sports and follow national and international football competitions. In addition, I have two young children, who get a lot of my time and attention.
Caroline — Product Marketing Manager
Why did you want to work at WebinarGeek?
During my search for a creative content function I came across WebinarGeek. A great company with a great product and an organization with many opportunities. Of course I had to go for it!
What is your favorite WebinarGeek feature?
My favorite feature is the on demand webinar. So you can watch when it suits you.
What do you do in your spare time?
As a film lover I can be found in the cinema every week. In addition, I like to fitness and dance, I play different instruments and I enjoy delicious meals.
Stefan — Sales Manager
Why did you want to work at WebinarGeek?
I have followed WebinarGeek closely since it started and have always wanted to contribute to this fun company to help both myself and WebinarGeek continue to develop.
What is your favorite WebinarGeek feature?
Actually all the interactive things so you can really have contact with the viewers. WebinarGeek does this very well through the chat function but also with the interactions such as polls so you get direct feedback from the viewers.
What do you do in your spare time?
In my free time I prefer to spend time with my family and friends. Eating out or making other trips with the people who are the most important in my life.
Tim — Customer Contact Manager
Why did you want to work at WebinarGeek?
After working with the same product for a few years, I was looking for a new, challenging product to work with, and lots of opportunities to learn new things.
What is your favorite WebinarGeek feature?
After being on the phone for some time, I really love the live chat feature, as it can be much more interactive and easy to reach for our customers.
What do you do in your spare time?
My friends say that I collect hobbies, but I love to cook (outdoors), (work on) my motorcycle, and DIYing around the house.
