Customer Support Professional
Customer Service
Customer Support Professional (AI-first, human always)
Full-time · Dutch language · Zoetermeer
As a Customer Support Professional, you’re the first point of contact for new and existing customers with a wide variety of questions. Website visitors and customers ask questions through live chat and email, and you help them move forward, no matter their experience level. From the simple “how to make a webinar”- questions to the complex multiple broadcast setups, everything passes by!
We work AI-first in Support. That means we train AI to handle the repetitive stuff (summaries, first drafts, tagging, routing), so you can focus on what matters most: understanding the real question, giving clear answers, and making customers feel helped, not handled.
But you won’t need to do this alone of course! Kiki, our AI support bot, handles well over 90% of any customer questions, and resolves them in about 70%, and with the support team, we want to make sure that number keeps rising.
Besides that, you also help with keeping the Help Center up to date when new features are released, and you forward feedback from our customers to the development team to close the circle.
About WebinarGeek
WebinarGeek was founded in 2015 in Zoetermeer, The Netherlands. We work hard every day to make our software better.
Our goal: build the most user-friendly webinar platform out there and set the standard in the market.
We like an inspiring work environment that brings out the best in people. We work hard and we have fun too. Think training sessions, team activities, and yes, fries on Friday.
Speaking Dutch and English is required. If you speak another language, that’s a big plus.
You’ll join a small, enthusiastic team. We work closely together to solve problems, improve our skills, and keep raising the bar for our overall customer experience, product, our Help Center, and our AI support bot kiki.
Who you are
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0-3 years of working experience
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You have experience with customer contact (in any form)
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You are available for at least 32 hours a week
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You speak and write fluent Dutch and English
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You’re curious about AI and want to use it daily in your work (and you know the difference between “fast” and “correct”)
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You are critical, you like finding solutions, and you are motivated to carry them out
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You are an empathic person who likes to help customers reach their goals
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You can work accurately
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You can think fast and multitask between multiple customer questions at once
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You’re a team player, but you can also work independently and manage your own time
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You stay calm under pressure
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You have an affinity with software and IT
Your responsibilities
#1 First point of contact
Support customers via chat and email, using AI to respond faster and better.
#2 Improve the Help Center
Turn questions into clear articles and AI-ready answers customers can find instantly.
#3 Voice of the customer
Spot patterns, report bugs, and share insights to improve product and support.
From us for you
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€2,700–3,100 depending on experience
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25 days of paid time off
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Allowance for travel costs
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A laptop and all the tools you need
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A fun work atmosphere and friesday at the office!
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Team outings and BBQs on (at least) quarterly basis
Who you will be working with
Remy — CTO
Why did you want to work at WebinarGeek?
I can make the WebinarGeek product a little bit better every day. I think that is the best thing about WebinarGeek, that together we can make a better product based on the input of our users.
What is your favorite WebinarGeek feature?
My favorite WebinarGeek feature is the ability to stream live. The magic of live, where everything comes together in one moment.
What do you do in your spare time?
I have two hobbies that I spend a lot of time on. One is watching football, and the other is following the band U2. I have seen U2 live more than 70 times but it never gets boring!
Stefan — Sales Manager
Why did you want to work at WebinarGeek?
I have followed WebinarGeek closely since it started and have always wanted to contribute to this fun company to help both myself and WebinarGeek continue to develop.
What is your favorite WebinarGeek feature?
Actually all the interactive things so you can really have contact with the viewers. WebinarGeek does this very well through the chat function but also with the interactions such as polls so you get direct feedback from the viewers.
What do you do in your spare time?
In my free time I prefer to spend time with my family and friends. Eating out or making other trips with the people who are the most important in my life.
Dina — People Operations Manager
Why did you want to work at WebinarGeek?
I chose to work at WebinarGeek because I was ready for a new challenge! I didn't know anything about webinars, but every day I have learned more about webinars and our software.
What is your favorite WebinarGeek feature?
The live chat of course!
What do you do in your spare time?
I train a couple of times a week and I like to watch series and read books. I also recently started driving lessons!
Dewi — Customer Support Specialist
Why did you want to work at WebinarGeek?
I thought it would be fun to work for a small, growing company full of young people. And I was right!
What is your favorite WebinarGeek feature?
My favorite features are of course the things that make WebinarGeek so interactive: the chat, the polls and the quizzes. But the assessment module cannot be forgotten. This way you know exactly who really paid attention during the webinar.
What do you do in your spare time?
I am a big fan of video games and fiction. If I'm really a fan of a story, I'm still working on it long after the end. I also like writing and art.
