• Are you a servant leader with a passion for operational excellence?
• Do you want to be shaping and driving transformational initiatives in operational best practices?
• Are you energised by turning insights, trends and real‑world operational challenges into practical improvements that elevate performance across the organisation?

In this role, you will shape and drive our operational excellence vision across mission‑critical platforms and services. You will partner with engineering, service owners and senior leaders to elevate operational performance, strengthen governance, and embed a continuous‑improvement mindset across the organisation. Your work will directly support our licence to operate and help our teams deliver resilient, world‑class services to our global community.

What to expect

In this role you will:

• Shape and evolve the operational excellence strategy, ensuring it reflects organisational maturity, business priorities and the needs of mission‑critical services to ensure our license to operate remains uncompromised.
• Strengthen governance by leading operational excellence forums, ensuring insights and data are translated into clear, action-oriented recommendations for leadership.
• Own and evolve the operational excellence KPIs (f.e. Availability, MTTR, MTTC), including the creation of new metrics to support our ambitions.
• Enhance the operational excellence dashboard and underlying data quality, ensuring a simplified, consistent and reliable view of operational health.
• Collaborate with IT Service Management (ITSM) stakeholders to embed best‑practice operational behaviours, standards and processes across Swift.
• Use data-driven adoption metrics to assess the impact of initiatives, identify gaps, and continuously improve operational capabilities.
• Champion a culture of continuous improvement by enabling teams to learn from trends, signals and real-world operational experiences.

What will make you successful?

We are seeking professionals with:

• Strong, grounded Engineering (or similar) Experience, with vision and solid leadership skills – You demonstrated strategizing, transforming, setting direction in terms of how to operate and run services. You bring strong proven transformation experience, including ability to be bold in execution. You have broad experience in developing, deploying and running technical services, and their operational implications.
• A Servant leadership style - You can empower teams, inspire and challenge. You have the ability to lead without authority in a complex environment.
• An operational excellence mindset – You feel the desire to do what it takes for our clients to experience SWIFT as ‘best in class’ from operational excellence perspective. You are familiar with how 1st, 2nd and 3rd line of defense interoperate and strengthen our company.
• Excellent interpersonal and communication skills, thoughtful stakeholder management – You are equipped to engage with engineers, senior audiences, diverse internal stakeholders. You create buy-in, listen to customer needs (internal product teams). Proven track record of engaging and managing stakeholders across a geographically dispersed organisation with effective communication and relationship management
• Experience working in an Agile environment. Familiarity with JIRA and Confluence is advantageous.
• You are a team player and not afraid to roll up your sleeves to support this transformation.
• High level of autonomy and self-motivation.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.