DevOps Engineer/ IT Support Engineer
Swift
ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
Education
University degree in IT / Engineering or equivalent experience
Experience
4-8 years of experience in a similar position in the same area.
Job Description
As a DevOps Engineer in our team, you will be responsible for supporting the rollout of software systems used by Swift Customers.
You will work closely with developers, testers, and other stakeholders to analyze specifications and technical design to further identify test plans and cases.
Your role will involve configuring and maintaining production and testing application environment, troubleshooting issues, and ensuring timely resolutions.
Being a curious and proactive individual, you will automate routine tasks and contribute to improving application performance, testing and reliability.
Key Responsibilities
• Install and configure software applications packages on servers using standard installation procedures or scripts
• Provide technical support for various applications
• Respond to customer queries regarding software products within specified time limits
• Establish and follow standard operating procedures to resolve complex problems
• Keep abreast of new developments in technology
• Assist in evaluating and recommending upgrades of existing packages to enhance operability and support of application
• Work with multiple stakeholders to identify problems and provide resolutions.
• Participate and organize environment testing and installations/upgrades for non-prod environments.
• Carry out procedures and tests to ensure service and software standards.
• Maintain the culture of continuous learning and growth in Team.
• Participate and organize environment testing and installations/upgrades for non-prod environments.
• Effective communication to establish understanding by others to establish objectives and business situations and discussions.
• Encourages effective team working within and across the department and leads by example.
Qualifications | Competencies
Bachelor’s degree in Computer Science or equivalent experience in a production operations environment
Experience in Change, Release and Problem Management processes
Experience in drafting test scenarios, execute test cases and automation.
Experience working with Linux operating systems
Experience working and managing Oracle Databases and SQL
Experience working with Agile methodologies
Proficiency with one or more scripting languages such as Shell Scripting, Perl, Python, Ruby, etc.
Knowledge of web hosting and networking concepts and awareness of protocols including HTTP, FTP, SSH, DNS, SMTP, TCP/IP etc.
Ability to perform root cause analysis and implement permanent fixes
Good understanding of software release management processes and tools
Experience working with ITSM processes and tools such as ServiceNow, JIRA, etc.
Knowledge of container platforms and orchestration such as Docker, Kubernetes, Ansible, etc.
Knowledge of Observability tools : ELK or equivalent to manage Application related dashboards for monitoring and troubleshooting
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
