Customer Support Engineer
Swift
ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
What you will do:
Are you interested in a customer facing role? As customer support engineer, you assist daily our customers to solve their Swift operational challenges. Your technical knowledge is proficient, and your communication skills is excellent.
On top of customer interactions, you must be a team-player, ready to swarm with your colleagues, open mind-set, open to other cultures and enjoy international daily interchanges.
Wiling to learn in depth the entire Swift products and services, you adapt fast on various tools and applications to investigate root causes for every technical challenge Banks, Corporates, Fin Tech might face.
Must have:
- Master or Bachelor degree in IT/Engineering/Computer Science or equivalent
- Excellent analytical and troubleshooting skills
- Strong English written and spoken communication skills
- Ability to explain technical details
- Fast learner
Nice to have:
- Experience in a technical customer support environment
- Experience in Financial Services, Banking or similar
- Swift software suite (SWIFTNet, Alliance portfolio and platform, Swift messaging solutions)
- User SalesForce, ServiceNow.
- TCP/IP protocol and technical implementation (such as NAT, routing)
- SSO, RADIUS, LDAP integration with applications
- Windows, Unix , Linux, AIX, Solaris, Rhel administration
- Oracle databases, MQ series and/or IBM WebSphere
- Fluent oral and written skills in one or more languages other than English
We offer:
An entry to the Swift Financial world where growth is promoted and talent recognized. A hybrid way of working. An intense training program from day one to develop your technical network knowledge. We offer a wealth of training opportunities (including the full LinkedIn e-learning suite). We help you to make a difference.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
