Customer Engineer
SiTime
About SiTime
SiTime Corporation is the precision timing company. Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power and better reliability. With more than 3 billion devices shipped, SiTime is changing the timing industry. For more information, visit www.sitime.com.
Job Summary
We are looking for a highly skilled and motivated Customer Engineer with a background in semiconductors to join our technical support and customer success team. In this role, you will act as a key technical liaison between our product development teams and our customers across Central Europe, ensuring optimal integration, performance, and application of our semiconductor solutions.
Responsibilities:
- Provide technical support and solutions to customers in pre-sales and post-sales stages.
- Analyze customer requirements and recommend suitable semiconductor products or systems.
- Collaborate closely with R&D and product marketing teams to align customer needs with product features.
- Develop and deliver product presentations, technical documentation, and training.
- Support design-in efforts for customer projects (e.g., embedded systems, power electronics, RF).
- Conduct in-depth technical problem solving and root cause analysis.
- Participate in field trials, customer visits, and technical workshops across the region.
- Stay current with semiconductor trends, applications, and competitive landscape.
Qualifications & Requirements:
- Bachelor’s or master’s degree in Electrical Engineering, Electronics, or a related field.
- 5+ years of experience in semiconductor applications, support, or product engineering.
- Solid knowledge of analog/digital electronics, ICs, power devices, or embedded systems.
- Strong problem-solving skills and experience in debugging hardware/software systems.
- Fluent in English; German or another Central European language is a plus.
- Willingness to travel (~25–40%) across Central Europe.
- Excellent communication and customer-facing skills.
Desired Characteristics & Attributes:
- Analytical mindset: Ability to diagnose complex issues in electronic systems and propose effective solutions.
- System-level thinking: Understanding how semiconductor components fit within larger system architectures (e.g., EVs, industrial automation, telecom).
- Detail-oriented: Precision is critical when working with datasheets, layout guidelines, and electrical specifications.
- Tech-savvy: Comfortable with simulation tools, lab equipment, embedded systems, and common programming/scripting languages (e.g., C, Python, MATLAB).
- Customer-focused: Strong commitment to supporting clients and understanding their needs from a system and business perspective.
- Clear communicator: Able to explain complex technical topics to both technical and non-technical audiences.
- Collaborative spirit: Works well with cross-functional teams, including sales, R&D, and product marketing.
- Cultural adaptability: Comfortable working in diverse, multinational environments across Central Europe.
- Reliability: Dependable, structured, and consistent in delivering high-quality work on time.