Café General Assistant

Location: Serco House Hook Hampshire, RG27 9UY
Salary: 13.00 per hour plus excellent benefits
Schedule: Part time 30 hours per week – 9.30am -2.30pm Monday – Friday.

Ready to impact a better future?

As a Café General Assistant in our Serco Business team, you’ll play a key role in delivering a welcoming and high-quality café experience. You’ll support day-to-day operations, ensuring excellent customer service while helping create a space that colleagues and visitors enjoy.

In this role, you’ll contribute to a positive and engaging environment where your work directly impacts customer satisfaction and the smooth running of the café. From preparing food to maintaining high standards of cleanliness, your efforts will help create a space that people trust and return to — supporting a better everyday experience for the wider community.

What you’ll do as a Café General Assistant

You’ll be entrusted to:

• Support the day-to-day running of the café, ensuring smooth and efficient operations
• Prepare and serve food and beverages, including operating the barista coffee machine
• Serve customers at the counter, process payments, and provide excellent customer service
• Maintain high standards of cleanliness, hygiene, and presentation across all areas
• Assist with stock control, including deliveries and monthly stock checks
• Follow all health and safety regulations and food safety standards
• Identify strategies to attract and retain customers
• Monitor sales and trends and feedback to Café Supervisor to increase café sales, commercial sales experience would be a benefit.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience in a hospitality or café environment
• Strong customer service skills with a friendly and approachable manner
• Good understanding of health and safety and food hygiene practices
• Ability to work well under pressure and manage multiple tasks
• A positive, team-focused attitude with strong organisational skills

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus 8 bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime Healthline, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.