Administrator

Location: Coventry, CV1 5DR
Salary: £24,000 per annum, plus excellent benefits
Hours: Monday- Friday 8.30am- 4:30pm

Ready to impact a better future?

At Serco, our ambition is to impact a better future. As an Administrator within our Employment, Skills and Training (EST) business, you’ll play a key role in supporting the delivery of the Restart Contract. You’ll provide high‑quality customer service and administrative support to the Operations Team, while also supporting Restart participants where appropriate.

This is a busy and varied role, ideal for someone with excellent organisational skills, strong attention to detail and a professional, customer‑focused approach. You’ll work closely with colleagues to meet tight deadlines and ensure a consistently high standard of service.

What you’ll do as an Administrator

You’ll be entrusted to:

• Deliver consistently high levels of customer service when communicating with learners, participants and the operations team.
• Manage reception duties, ensuring all visitors are greeted professionally and courteously.
• Manage petty cash and process reimbursement of participant expenses.
• Conduct warm handover calls where required.
• Order office supplies and support facilities management activities.
• Contribute to Business Continuity Planning activities.
• Source and book rooms for face‑to‑face delivery of sessions and events.
• Monitor shared inboxes, responding to or escalating queries as appropriate.
• Answer telephone enquiries from learners, participants and customers, escalating where necessary.
• Support general team responsibilities including health and safety, office management, archiving and SMS processes.
• Undertake other reasonable duties aligned to the level of the role.

You may also be required to:

• Download, log and acknowledge programme application forms.
• Book tutors and coordinate learning materials to support delivery.
• Confirm programme and session dates with learners.
• Register learners with awarding organisations as required.
• Work collaboratively with partner organisations.
• Maintain accurate attendance records.
• Book external examinations online where relevant.
• Update participant and learner data accurately across IT systems.
• Support marking, moderation and certification processes.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Excellent customer service, communication and interpersonal skills.
• Strong IT capability, including Microsoft Teams, Outlook, Word, Excel and PowerPoint.
• Experience delivering high‑quality customer service in a busy environment.
• The ability to learn new systems quickly and accurately.
• Strong organisational and planning skills with exceptional attention to detail.
• The confidence to work independently and as part of a team.
• A flexible and proactive approach to managing workload and deadlines.
• A professional, approachable manner at all times.

Safeguarding and vetting

Serco EST is committed to safeguarding and promoting the welfare of learners. This role requires an enhanced DBS and BPSS clearance, including checks covering identity, employment history, nationality/immigration status and criminal records.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can be confident you’ll be joining a supportive organisation that values quality, integrity and development. We provide opportunities to learn, grow and contribute to meaningful outcomes for individuals and communities.

What we offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Role‑specific training and continuous professional development
• Health and wellbeing: Employee Assistance Programme and wellbeing support
• Discounts: Discounts across a wide range of retailers and services
• Employee networks: Inclusive networks supporting collaboration, belonging and wellbeing

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.