Payroll Administrator

Location: Norfolk and Norwich University Hospital,
Salary: £25,536.11 per annum plus excellent benefits
Hours: Monday- Friday 8am- 4pm core hours- 37.5 hours per week

Ready to impact a better future?

As a Payroll Administrator within our Health and Facilities Management contract, you’ll provide a high‑quality payroll administration service to the Norfolk and Norwich University Hospital team. You’ll play a vital role in ensuring payroll records are accurate, confidential and up to date, while supporting audits, reporting and day‑to‑day payroll operations.

This is a detail‑focused role suited to someone who enjoys working with data, solving payroll queries and supporting colleagues in a fast‑paced environment.

What you’ll do as a Payroll Administrator

You’ll be entrusted to:

• Provide payroll‑related administrative services to support the contract.
• Process sensitive and confidential payroll information accurately and securely.
• Manage and respond to payroll enquiries, including investigating issues and arranging back payments where required.
• Review, prioritise and manage workload within agreed timescales.
• Run reports from bespoke payroll and workforce systems and present data in a clear format.
• Manage the shared payroll mailbox and work closely with other Payroll Administrators.
• Maintain payroll records and administrative systems to support payroll audits.
• Carry out general administrative duties such as filing, scanning, photocopying and correspondence handling.
• Use initiative to resolve issues and support continuous improvement.
• Undertake other ad‑hoc duties as required.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Strong IT skills and experience using a range of systems, software and networks.
• Excellent Microsoft Office skills, particularly in Word and Excel.
• Exceptional organisational and administrative skills.
• The ability to multi‑task and work under pressure to meet tight deadlines.
• A flexible, adaptable approach in a fast‑moving environment.
• A professional manner and strong interpersonal skills.
• Good written and verbal communication skills.
• GCSEs (or equivalent) in Maths and English (minimum grade C).
• A positive, proactive attitude and the ability to work well as part of a team.

Additional information

This role involves spending a significant amount of time working in an office environment using a computer and requires a high level of concentration when handling enquiries and payroll data.

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can be confident you’ll be part of a supportive organisation that values professionalism, accuracy and teamwork. We offer opportunities to develop your skills and build a rewarding career within healthcare support services.

What we offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Role‑specific training and ongoing development opportunities
• Health and wellbeing: Employee Assistance Programme and wellbeing support
• Discounts: Discounts across a wide range of retailers and services
• Employee networks: Inclusive networks supporting collaboration and belonging

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.