Duty Manager
Serco
Administration
Location: The Leys Leisure Centre, Oxford, OX4 6JL
Salary: £15.06per hour plus excellent benefits
Schedule: Part time 20 hours per week, weekend working only week 1 Sat, 5am – 2pm Sun, 7.30am 7.30pm – Week 2 Sat 11am – 7pm, Sun 7.30am – 7.30pm.
Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team
Ready to impact a better future?
As a Duty Manager in our Leisure team at The Leys Leisure Centre, you’ll play a vital leadership role in keeping the facility running safely, smoothly and efficiently every day. You’ll lead colleagues on shift, support exceptional customer experiences, and ensure our services have a positive impact on the local community.
This is a hands-on leadership role where your work truly matters. From maintaining high safety and quality standards to responding calmly in emergencies, you’ll help create a welcoming, well-managed environment where people of all ages can be active, healthy and connected. Our centres touch lives every day — and your leadership helps make that possible.
What you’ll do as a Duty Manager
You’ll be entrusted to:
Manage the day-to-day operation of the leisure centre, ensuring safe opening and closing procedures are followed at all times
Lead, deploy and motivate operational teams to deliver high-quality services across the facility
Maintain a strong on-site presence, responding positively to customer needs, feedback and incidents
Take control during emergencies, accidents or operational issues, acting calmly and decisively
Ensure compliance with health and safety legislation, Serco Management System procedures and site operating plans
Support performance, training and engagement of colleagues, including absence management and investigations when required
Does this sound like you?
You’ll be a great fit for this role if you have:
Experience supervising or managing teams within a leisure, facilities or customer-focused environment
Strong health and safety awareness, with the ability to apply procedures confidently in practice
Excellent communication and customer care skills, with a calm approach under pressure
Organised working habits and the ability to manage rotas, priorities and changing demands
The confidence to lead people, make decisions and set high standards for service and presentation
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
Free membership at the Centre, plus heavily discounted use of classes and facilities
Excellent Development and Training Opportunities with our in - house Aquatic Training Academy
Free safeguarding training and DBS checks
6% employer matched pension contribution
21 days annual leave (Pro rata for part time) + Public Holidays
Life assurance up to 2x base salary
For all Leisure benefits please see Employee Benefits (moreleisure.com)
Let’s impact a better future, together. Apply today.
#leisurejobs
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
*Google Chrome is the preferred browser to access Serco careers website*

