CAFM Administrator

Location: Home based
Salary: Competitive plus excellent benefits
Schedule: 12 Month FTC/FT/40 hours

Ready to impact a better future?

As a CAFM Administrator in our Justice and Immigration Facilities Management Asset Management team, you’ll play a key role in keeping essential services running smoothly by ensuring our asset and maintenance data is accurate, reliable, and ready to support informed decisions.

Your work will directly support the effective management of facilities across vital public services. By maintaining high-quality data and supporting system improvements, you’ll help create impactful solutions that keep environments safe, compliant, and fit for purpose — making a positive impact on communities every day.

What you’ll do as a CAFM Administrator

You’ll be entrusted to:

• Prepare, cleanse and upload master data into the CAFM system (MRI Evolution – Serco Perform)
• Test, interrogate and validate CAFM data to ensure accuracy and integrity
• Produce reports from CAFM data to support asset management and operational teams
• Support the rollout of MRI Evolution across sites, including data cleansing and integrations
• Work closely with facilities management teams to support training and system adoption
• Assist with the ongoing improvement of data processes and system use

Does this sound like you?

You’ll be a great fit for this role if you have:

• A working knowledge of CAFM systems and their core principles
• An understanding of planned preventative maintenance (PPM) and reactive works scheduling
• Experience working with KPIs, service level agreements (SLAs) and priorities
• Strong PC skills, including confidence using Microsoft Office and working with large data sets
• A logical approach to problem-solving, with good time management and self-motivation
• Full UK drivers licence

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: Competitive holiday package
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

CAFM Administrator

Location: Home based
Salary: Competitive plus excellent benefits
Schedule: 12 Month FTC/FT/40 hours

Ready to impact a better future?

As a CAFM Administrator in our Justice and Immigration Facilities Management Asset Management team, you’ll play a key role in keeping essential services running smoothly by ensuring our asset and maintenance data is accurate, reliable, and ready to support informed decisions.

Your work will directly support the effective management of facilities across vital public services. By maintaining high-quality data and supporting system improvements, you’ll help create impactful solutions that keep environments safe, compliant, and fit for purpose — making a positive impact on communities every day.

What you’ll do as a CAFM Administrator

You’ll be entrusted to:

• Prepare, cleanse and upload master data into the CAFM system (MRI Evolution – Serco Perform)
• Test, interrogate and validate CAFM data to ensure accuracy and integrity
• Produce reports from CAFM data to support asset management and operational teams
• Support the rollout of MRI Evolution across sites, including data cleansing and integrations
• Work closely with facilities management teams to support training and system adoption
• Assist with the ongoing improvement of data processes and system use

Does this sound like you?

You’ll be a great fit for this role if you have:

• A working knowledge of CAFM systems and their core principles
• An understanding of planned preventative maintenance (PPM) and reactive works scheduling
• Experience working with KPIs, service level agreements (SLAs) and priorities
• Strong PC skills, including confidence using Microsoft Office and working with large data sets
• A logical approach to problem-solving, with good time management and self-motivation
• Full UK drivers licence

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: Competitive holiday package
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.