Supervisor

Location: Serco Environmental Services, Lambeth, London, SE24 0PZ
Salary: £44,000 - £47,000 plus excellent benefits
Schedule: 06:00am to 14:30pm Monday to Friday (+ 9 Saturday, 5 Sunday and 3 bank holidays)

Ready to impact a better future?

As a Supervisor in our Environmental Services team, you’ll be responsible for the day-to-day supervision of frontline operations across refuse and recycling, street cleansing or housing services. You’ll allocate work, oversee performance, and make sure tasks are delivered safely, efficiently and to the required standard.

This role combines hands-on operational leadership with people management. You’ll support, coach and engage your team, manage performance and absence, and ensure health and safety, quality and productivity targets are met. Working closely with Operations Managers and fellow supervisors, you’ll help keep essential services running smoothly and consistently for the community.

What you’ll do as a Supervisor

You’ll be entrusted to:

• Supervise day-to-day operational service delivery, ensuring contractual and service standards are consistently met
• Lead, motivate and develop a frontline team, supporting colleagues across the full employee lifecycle
• Maintain strong health and safety standards across people, vehicles, operations and the environment
• Monitor performance, productivity and quality, using management information to drive continuous improvement
• Manage absence, performance and employee relations matters in line with policies and procedures
• Work collaboratively with managers, supervisors and stakeholders to improve service outcomes

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience supervising or managing a team within an operational or frontline environment
• Strong communication and interpersonal skills, with the ability to lead by example
• A proactive approach to problem-solving, organisation and prioritisation
• Confidence using IT systems such as Word and Excel
• A full UK driving licence and willingness to undertake further training

Vetting and checks:

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.