Administrator – Therapeutic Community

Location: HMP Dovegate, ST14 8XR
Salary: £26,510- £26,767 per annum plus excellent benefits
Hours: 40 hours per week- Monday- Friday 7.30am- 4pm (some flexibility offered for a later start)

Ready to impact a better future?

As an Administrator within the Therapeutic Community (TC) at HMP Dovegate, you’ll play a vital role in supporting the smooth day‑to‑day operation of the service. You’ll work closely with the TC management team, clinical leads and external partners to ensure high‑quality administrative support that meets contractual, governance and audit requirements.

This is a fast‑paced role requiring strong organisation, discretion and the ability to adapt to changing priorities. Your work will directly support therapeutic delivery, governance activity and positive outcomes for residents.

What you’ll do as an Administrator

You’ll be entrusted to:

• Ensure Therapeutic Community administration duties are covered daily.
• Collate data for reports, therapy governance meetings and audits.
• Maintain diaries for the Clinical Lead and Community Staff Team.
• Process referrals in line with set work processes.
• Manage all aspects of Community Case Conferences, Therapy Reviews and End of Therapy Boards, ensuring accurate records are maintained for audit purposes.
• Send reminders to support timely completion of reports in line with contract requirements.
• Plan and organise meetings, ensuring all preparations are completed in advance.
• Take accurate meeting minutes, highlighting action points and delegating as required.
• Provide typed documents to a high professional standard.
• Manage and review filing systems and office processes regularly.
• Ensure office stationery and equipment levels are maintained.
• Support the promotion of the Therapeutic Community, including arranging internal and external Open Days.
• Manage ad hoc projects as required.
• Ensure all mandatory Serco Essentials and required training are completed and kept up to date.

Communication and collaboration

In this role, you will:

• Maintain strict confidentiality in relation to the Clinical Lead and resident information.
• Communicate effectively with internal teams and external agencies, ensuring information is shared appropriately.
• Work using your own initiative to direct communications to the correct recipients.
• Actively support colleagues and contribute positively to team meetings.

Supervision and training

You’ll be expected to:

• Use staff team meetings and feedback constructively.
• Complete all mandatory annual training, including:
• Conditioning Training
• Personal Protection
• SASH (Safer Custody) Training
• Serco Essentials
• Hostage Guidance Notes (Read)

Does this sound like you?

You’ll be a great fit for this role if you have:

• GCSE‑level education in English and Mathematics (or equivalent).
• A strong administration background, ideally within a therapeutic or custodial setting.
• Excellent IT skills, with advanced use of Microsoft Word and Excel and at least intermediate PowerPoint knowledge.
• Strong written and verbal communication skills, with the ability to produce documents suitable for external stakeholders such as parole boards and therapy panels.
• The ability to work independently, prioritise tasks and remain focused under pressure.
• A flexible, adaptable approach in an environment with changing priorities.
• Strong relationship‑building skills with residents, colleagues, management teams and external visitors.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can be confident you’ll join a supportive organisation that values professionalism, confidentiality and continuous improvement. You’ll have access to ongoing training and development while contributing to a service that makes a real difference.

What we offer

• Pension: Up to 6% contributory pension scheme
• Training and development: Mandatory and role‑specific training, plus ongoing professional development
• Health and wellbeing: Employee Assistance Programme and wellbeing support
• Discounts: Discounts across a wide range of retailers and services
• Employee networks: Inclusive networks promoting collaboration, belonging and support

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.