Band 6: Permanent, Full Time

HMP Fosse Way based in Leicester, is a large, complex, and high-profile site representing a modern approach to rehabilitation through education, skills, and employment. Housing approx. 1,700 male prisoners.

We are recruiting Prison Offender Managers to work within the Offender Management Unit (OMU), you will be a key part of the OMU in Custody (OMiC) model. You will manage a caseload of low-, medium- and high-risk offenders, working collaboratively with Community Offender Managers and internal departments to deliver effective sentence planning, risk management and rehabilitation.

Central to the role is your ability to build constructive professional relationships, motivate individuals through their custodial journey, and contribute to public protection and successful resettlement.

Key Responsibilities

• Provide day-to-day guidance, support and motivation to offenders, helping them understand and achieve their sentence plan objectives.
• Maintain regular face-to-face supervision, ensuring meaningful engagement and clear progress throughout their sentence.
• Support the maintenance and development of positive family and community ties as part of reducing reoffending.
• Coordinate access to activities, education, interventions and programmes identified within the sentence plan, preparing offenders for participation and reinforcing learning.
• Identify emerging risks, needs or barriers, and work with the Probation Offender Manager to review risk assessments and revise plans.
• Complete high-quality OASys assessments, case notes, risk reports and sentence management documentation within required timelines.
• Deliver one-to-one rehabilitative work as specified in the sentence plan.
• Attend and contribute to multidisciplinary reviews and public protection processes, including IRMM and MAPPA meetings.
• Prepare written contributions and attend parole hearings, providing clear and factual information.
• Work effectively within the OMU as part of a professional, collaborative team at HMP Fosse Way.
• Maintain strong working relationships with internal departments, external agencies and local criminal justice partners.
• Comply with all relevant PSIs, policies and Serco procedures.
• Take ownership of professional development, completing mandatory training and ongoing learning requirements.
• Provide flexible support across all OMU functions, undertaking reasonable duties as required to support operational needs.

Essential Skills and Experience

• Strong administrative skills and experience working in a busy office or operational environment
• Excellent verbal and written communication skills
• Competence with Microsoft Word and Excel
• GCSEs (or equivalent) in English and Mathematics
• Ability to manage caseloads, prioritise and meet deadlines
• Ability to motivate and engage individuals while maintaining professional boundaries

Desirable Skills and Experience

• Understanding of OMU operations or the OMiC model
• Experience working with offenders, vulnerable groups or in a criminal justice setting
• Degree in Criminal Justice, Psychology or a related field

This is a high-pressured role in a very fast paced environment, and this will be tested at interview. Applicants should be able to demonstrate a good level of resilience and experience of working in demanding environments.

Why Serco

A place you can make an impact - We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Blue light discounts
• Opportunities to gain additional qualifications
• Continuous professional development opportunities
• Opportunities to participate in an overtime scheme
• A company passionate about diversity and inclusion
• Free on site parking
• Use of on site gym
• Subsidised meals
• Up to 6% contributory pension scheme
• Serco benefits package - includes cinema, merlin entertainment, discounts on mobile phone plans, leisure centre memberships and online shopping discounts
• Employee Assistance Programme
• A safe and supportive culture

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.