Who we are

For more than 75 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3400 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best talent.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organisation where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job

Based in The Hague, Netherlands, you will join the NATO Business Applications Centre (NBAC) — the Agency’s centre of excellence for business applications and shared services across the NATO Enterprise. NBAC ensures harmonisation, rationalisation, and coherence of all business applications to support efficient daily operations, transparency, and internal control.

We are looking for a Business Analyst (G15) who will work closely with stakeholders to analyse business processes, identify opportunities for improvement, and deliver data-driven solutions that enhance operational effectiveness. You will act as a bridge between business units and corporate functions, ensuring that business needs are translated into actionable requirements and that delivered solutions support organisational goals.

For a full list of duties, please refer to the official job description on the NCI Agency careers site.

About you

The valuable knowledge and experience you bring to this role include:

· A Bachelor’s degree from a nationally recognised/certified university in a related discipline;

Alternatively, a minimum of six years of relevant and progressive professional experience may be accepted in lieu of a degree.

· In-depth knowledge and experience of transactional Human Resources processes, ideally gained in a fast-paced, high-volume HR operational environment.

· Knowledge and hands-on experience with JIRA toolsets in support of business processes.

Desirable qualifications and experience:

· Prior experience in an international or multicultural environment, ideally comprising both military and civilian elements.

· Familiarity with NATO responsibilities, structures and processes, including ACO and ACT.

You will also demonstrate the following key competencies:

· Relating and Networking – Building productive working relationships across the Agency.

· Delivering Results and Meeting Customer Expectations – Maintaining a strong focus on quality and efficiency.

· Adapting and Responding to Change – Remaining flexible in the face of shifting priorities.

· Deciding and Initiating Action – Taking ownership and making informed decisions independently.

· Planning and Organising – Managing time and resources effectively to deliver results.

Fluency in one of the two NATO official languages (English or French), both written and spoken, is required. Some knowledge of the other language is desirable.

What we offer

· Meaningful work supporting the most successful Alliance in history.

· A five-year contract with a competitive, tax-free salary and family allowances.

· Expatriation and education allowances (where applicable), plus additional home leave for expatriate staff.

· Excellent private health insurance coverage.

· 30 days of annual leave, plus official holidays.

· Membership of the NATO Pension Scheme.

· Access to development programmes including professional training and wellbeing initiatives.

To learn more about the NCI Agency and our work, please visit our careers site.

The NCI Agency is proud to be an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value the diversity of our workforce in gender, gender identity, age, race, ethnic or cultural origin, religion, sexual orientation, and physical or neurocognitive ability.

*For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website . Detailed data is available under the Salary and Benefits tab.