For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in The Hague you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the Service Support and Business Applications Service Line (SSBA), which is responsible for planning and carry out all the tasks related to managing logistics and business application services throughout their entire lifecycle, across internal and external NATO customers.

We are looking for a driven and enthusiastic Capability Analyst who will take on the following roles and responsibilities:

Solution architecture
• Contributes to the development of solution architectures in specific business, infrastructure or functional areas;
Requirements definition and management
• Defines and manages scoping, requirements definition and prioritisation activities for small-scale changes and assists with more complex change initiatives;
Business modelling
• Conversant with techniques covering the full range of modelling situations;
• Models current and desired scenarios as directed;
Organisational change management
• Follows standard techniques to investigate and analyse the size, nature and impact of changes to operational activities;
Stakeholder relationship management
• Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.

For a full list of duties, please review the job description on the NCI Agency career site.

About you:

The valuable knowledge and experience that you bring to this role are:

• A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline;
• In depth knowledge and experience of transactional human resources processes, preferably gained in a fast paced, high volume HR Operational environment.
• In depth knowledge of Human Capital Management applications, preferably Oracle Enterprise Business Suite and Oracle HCM Cloud.
• Prior experience of the implementation of Human Resources applications, ideally in a lead role.
• Fluency in English, both written and spoken

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 3 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more

To learn more about NCI Agency and our work, please visit our website. can be found via the NCI Agency career site.

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCI Agency career site.