Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Join us in The Hague in the Netherlands to support NATO’s Digital Endeavour. You will be part of the NCI Agency Chief Quality Office, Quality and Risk Management Branch.

The new post of Quality & Risk Analyst, post number NEV QMB 0030, will be part of our quality assurance team that will look to:

• Support the establishment and maintenance of the NCI Agency’s QMS in coordination with the NCI Agency’s corporate Quality Management (QM) Function.
• Coordinate and execute assigned external and internal process audits and QMS management reviews.
• Support the Branch Head in implementing the requirements of the Agency Quality Management System.
• Execute Risk Management activities in compliance with given guidance and applicable Directives and Processes.
• Support the Agency-level management of risks by providing indication of emerging risks and reporting the status of identified risks.
• Maintain the risk register database in ServiceNow updated and support and coordinate the roll out of new features related to risk management.

You will also have the opportunity to develop new skills due to the dynamic nature of the NCI Agency.

For the full and detailed list of duties, please review the job description on the NCI Agency career site.

About you:

The valuable knowledge and experience that you bring to this role include:

• Recent experience in the planning and execution of Quality Assurance and Risk Management activities.
• ITIL v3 foundation certification.
• Quality assurance certification at the foundation/practitioner level.
• Risk management certification at the foundation/practitioner level (e.g. M_o_R, Institute of Risk Management Certificate or Diploma)
• Knowledge of software/system/service life cycle management and quality management preferably in a PRINCE 2 & ITIL environment.
• Working-level knowledge of ServiceNow, MS-Office, Project, Visio, SharePoint, Atlassian JIRA.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history3 year contract with competitive tax-free monthly salary of EUR 6,914.84 and household and children’s allowances.
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave.
• Excellent private health insurance scheme. Generous annual leave of 30 days plus official holidays.
• NATO Pension Scheme.
• Development programs such as professional training, wellbeing, and more

To learn more about NCI Agency and our work, please visit our website.

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCI Agency career site.