Basic Function

The APS USCAN Regional Quality Complaints Leader champions, supports and/or leads Quality Complaints Management improvement in APS USCAN together with internal stakeholders line Business, Manufacturing, ADTS, Supply chain, PAD and with the Customer.
A key aspect of this role is ensuring customer satisfaction in complaint handling. The role monitors, manages and advises on how the quality complaint management system and the internal stakeholders are performing, utilizing statistics of actual performance against set targeted measures and will be involved in developing internal processes necessary to improve customer satisfaction. Additionally, the APS USCAN Regional Quality Complaints Leader will work together with the regional Quality Excellence Team supporting the development and maintenance of a customer-focused culture within the APS organization.
The job function covers leadership to all stakeholders to deliver and ensure flawless complaint handling and communication. It requires the ability to build partnerships and achieve results while working with and through others. #LI-TF1

Roles & Responsibilities

• Provide leadership in the area of Quality Management to the Business Groups and Manufacturing Site Quality Teams including QMS Audits and Certifications
• Responsible for the Quality Policy, Quality Manuals, Risks and Opportunities, and Scope of the Quality Management System
• Work with process owners to develop, communicate, and maintain RACI analyses of QMS Processes
• Analyze metrics and trends to have a deep understanding of opportunities
• Promote continuous performance improvement initiatives with high-quality and timely deliverables
• Report to Management on the performance of the QMS and need for improvements or resources, while accounting for risks
• Promote Quality Culture continuous growth and development
• Support for Special Projects

Min. Qualifications

• Bachelor’s degree in Chemistry, Biology, Engineering or other technical field
• Minimum 7-10 years’ experience in Quality related roles
• Experience in ISO9001 and IATF Certification
• Knowledge and sound understanding of Quality Management Systems, Six Sigma, Statistical Analysis, Quality Tools (FMEA, PPAP, APQP, etc.) and Corrective Action Tools
• Project management and organizational skills
• Ability to summarize information and communicate effectively
• Good Computer Skills such as Excel, Power BI, Word, PowerPoint, OneNote, SPC, Capability Studies, DOEs, Regression Analysis, Graphical Analysis, Gage R&R, Measurement System Analysis, etc.
• Possesses good interpersonal and communications skills to communicate effectively to all levels of the organization

Preferred Qualifications

• Certified Quality Engineer or Six Sigma Black Belt
• Excellent Computer Skills
• Excellent interpersonal and communications skills

Competencies