Organizational Context

Under the direct supervision of the Director of Judicial Services, the Information Management Services Section ensures that the Registry puts in place adequate Information Management (IM) services, for the benefit of all Organs and activities of the Court. The Information Management Services Section will also provide services to other Registry clients, including external parties relying on the policies and technology of the Court.

Information services consist of:

Information management activities which include: developing policies and best practices for the management of (digital) documents, records and archives; library services and knowledge management, whether

technology based or not.

Information Systems support including systems development, administration and integration. Technology Services Operations support, including end-user services, communications and networking technology, audio- visual technology.

Information security activities, including developing policies and best practices, implementing information security standards and managing risk related to information, whether technology based or not.

The Information Management Services Section provides:

Advice on best practices addressing the needs of its clients and the Court’s and Registry’s strategic objectives. Integrated solutions (i.e. systems, policies and processes) relying on industry best-practices on all aspects of information services related to capturing, storing, preserving, delivering, securing and managing information and communication.

Leadership and dialogue with clients in relation to the innovation, awareness and adoption of new information practices, tools and technology-enabled processes and practices that will improve productivity, effectiveness, information sharing and availability.

Strategic input and support for the implementation of a continuous change management process harnessing the use of information and technologies

Duties and Responsibilities

Within this framework and under the direct supervision of the Enterprise and Solutions Architect the incumbent will perform the following duties:

• Develop change management standards, manage the change and release management plan, principles and processes and their implementation;
• Propose and agree interfaces with change management, problem management, and release management;
• Implement the organization’s Change Management standards;
• Chair IT Change Advisory Board and provide enterprise change management and deployment reporting
• Manage software assets, including license and subscription compliance;
• Perform procurement for IT services, including collecting and documenting system requirements, performing technical evaluations and liaising with vendors and procurement colleagues;
• Act as a focal point for IMSS towards the procurement unit and liases on a continuous basis with various stakeholder and draw up a procurement planning for the entire section.
• Manage vendors and contracts for IT services in accordance with established guidelines;

Essential Qualifications

Education:

Diploma of secondary education, is required.

Work Experience:

• Minimum eight years of progressively responsible experience in ICT field, is required; An advanced or a first-
• level university degree may be considered as a substitute for two years' working experience only to determine eligibility;
• Demonstrated experience in managing change and release management processes in complex IT environments is highly desirable;
• Demonstrated experience in establishing and applying formal IT management framework (ITIL or COBIT) is required;
• Demonstrated experience and understanding of contract and vendor management for IT services for both traditional on-premise and cloud-based services is considered an asset;
• Demonstrated experience in leading procurement processes for complex IT services, including soliciting requirements, creating scope of works, and performing technical evaluations is considered and asset;
• Experience and understanding of license and contract management is highly desirable;
• Contract lifecycle management and previous experience in vendor value chain mapping is desirable
• Experience in enterprise release management tools and framework is desirable

Certification in formal IT management frameworks (ITIL or COBIT) is considered and asset.

Knowledge, Skills and Abilities:

• Ability to learn and support new technologies;
• Ability to read technical documentation;
• Ability to manage vendors and internal stakeholders
• Ability to handle uncertain situations; Ability to work under pressure;

Knowledge of Languages:

Fluency in either of the working languages of the Court, English or French, is required. Working knowledge of the other is desirable. Knowledge of another official language of the Court (Arabic, Chinese, Russian, Spanish) would be considered an asset.