Organisational Context

Under the direct supervision of the Director of Judicial Services, the Information Management Services Section ensures that the Registry puts in place adequate Information Management services, for the benefit of all organs and activities of the Court. The Information Management Services Section will also provide services to other Registry clients, including external parties relying on the policies and technology of the Court.

Information services consist of:

• Information management activities which include: developing policies and best practices for the management of (digital) documents, records and archives; library services and knowledge management, whether technology-based or not.
• Information systems support including systems development, administration and integration.
• Technology services operations support, including end-user services, communications and networking technology, audio-visual technology.
• Information security activities, including developing policies and best practices, implementing information security standards and managing risk related to information, whether technology based or not.

The Information Management Services Section provides:

• Advice on best practices addressing the needs of its clients and the Court’s and Registry’s strategic objectives.
• Integrated solutions (i.e. systems, policies and processes) relying on industry best practices on all aspects of information services related to capturing, storing, preserving, delivering, securing and managing information and communication.
• Leadership and dialogue with clients in relation to the innovation, awareness and adoption of new information practices, tools and technology-enabled processes and practices that will improve productivity, effectiveness, information sharing and availability.
• Strategic input and support for the implementation of a continuous change management process harnessing the use of information and technologies.

Duties and Responsibilities

Under the general guidance of the Head, Systems Development and Administration Unit, and under the direct supervision of the Systems and Data Administrator, the incumbent will perform the following duties:

1. Supervises the database and ERP administration team and provides the lead in the general management of databases and the ERP system within portfolio;
2. Manages and monitors ERP (specifically, SAP Netweaver) systems and databases;
3. Maintains and ensures the availability of the entire database environment (production, test, and ERP back-end);
4. Provides technical input into the development of strategies for database and ERP management;
5. Develops upgrades, applies fixes to systems and provides support in the implementation of ERP solutions diagnosing and resolving technical issues within the SAP system;
6. Participates in the development of technical documents, standards and related tools;
7. Performs technical system monitoring;
8. Coordinates backup activities and troubleshoots to ensure availability of ERP business data and continuation of business-as-usual in the event of a disaster;
9. Assists in the training and development of technical support staff to better utilize Database Enterprise.

Essential Qualifications

Education

Advanced university degree in Systems Engineering, telecommunications, computer science or information systems or related area. A first-level university degree in combination with two additional years of qualifying experience is accepted in lieu of the advanced university degree.

Experience

Minimum two years of experience (four years with a first-level university degree) of relevant work experience in ICT and particularly in the area of database and ERP management.

• Demonstrated experience in installation and configuration of Oracle, SQL Server, MongoDB, PostgreSQL databases with particular reference to database high-availability management technology (e.g. Oracle Data guard and SQL always-on) is required;
• Demonstrated experience in database optimization, reorganization, capacity management and backup and recovery on both Oracle and SQL Server platforms is required;
• Demonstrated experience in SAP installation, configurations, post-installation, client administration and SAP system refresh is desirable;
• Demonstrated experience in planning and executing system upgrades and applying necessary patches to keep the system up-to-date. Specifically, SAP Enhancement Package, Support packs/plug-ins and SAP Kernel upgrades is desirable;
• Demonstrated cloud platform (MS Azure, AWS) experience and/or certifications such as MS Azure Database Administrator Associate or related certification is desirable;
• Experience with scripting languages (e.g., Python, PowerShell) and automation tools is highly desirable.
• Strong understanding of database security principles and best practices is highly desirable.
• Demonstrated experience in project management, enterprise architecture, information security, information systems audit and business analysis is desirable.
• Experience and certification in applying formal IT management framework (ITIL) is required.
• Experience and certification on formal Project Management framework (PRINCE2/Agile or PMI) is required.
• Demonstrated experience in managing a team within an international environment is required.

Knowledge, Skills and Abilities

• Ability to apply relevant technologies to database and ERP administration;
• Excellent written and verbal communication skills;
• Ability to work under stress;
• Ability to establish leadership and maintain working relations with the team and business units;
• Ability to interact strategically with both internal and external stakeholders;
• Ability to provide advice and guidance on database and ERP technical management issues;
• Ability to develop initiatives for the integration of data management services and solutions;
• Ability to handle uncertain situations with tact and professionalism.

Knowledge of Languages

Proficiency in one of the working languages of the Court (French or English) is required. Working knowledge of the other is an asset. Knowledge of another official language of the Court (Arabic, Chinese, Russian and Spanish) would be considered an asset.

ICC Leadership Competencies
Purpose
Collaboration
People
Results

ICC Core Competencies
Dedication to the mission and values
Professionalism
Teamwork
Learning and developing
Handling uncertain situations
Interaction
Realising objectives

Learn more about ICC leadership and core competencies.

General Information

Candidates appointed to posts at a P-5 grade or in the Director category are subject to a maximum aggregate length of service of seven years. This is pursuant to a decision of the Assembly of States Parties (ASP Resolution ICC-ASP/23/Res.2 - ICC-ASP-23-Res.2-ENG) to implement a tenure policy at the Court as of 1 January 2025.

- The selected candidate will be subject to a Personnel Security Clearance (PSC) process in accordance with ICC policy. The PSC process will include but will not be limited to, verification of the information provided in the personal history form and a criminal record check.

- Applicants may check the status of vacancies on ICC E-Recruitment web-site.

- Post to be filled by a national of a State Party to the ICC Statute, or of a State which has signed and is engaged in the ratification process or which is engaged in the accession process. This is pursuant to a decision of the Assembly of States Parties (ASP Resolution ICC-ASP/23/Res.3 - ICC-ASP-23-Res.3-ENG) to introduce a moratorium on the recruitment by the ICC of staff of non-States Parties’ nationality.

- In accordance with the Rome Statute, the ICC aims to achieve fair representation of women and men for all positions, representation of the principal legal systems of the world for legal positions, and equitable geographical representation for positions in the professional category.

- Applications from female candidates are particularly encouraged.

- The International Criminal Court applies the Inter-Organization Mobility Accord and can support secondment of staff from organizations of the United Nations Common System.