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Case Management Assistant (G-5)

International Criminal Court

International Criminal Court

The Hague, Netherlands
EUR 47,072-47,072 / year
Posted on May 10, 2025

23991 Registry

Deadline for Applications: 09/06/2025 (midnight The Hague time)
Organizational Unit: Victims and Witnesses Section (50002581), Victims & Witnesses Section, Registry
Duty Station: The Hague - NL
Type of Appointment: Established Post
Minimum Net Annual Salary: €47,072.00
Contract Duration: For initial appointments, the Court offers a two-year appointment with the possibility of extension (six month probationary period).

A roster of suitable candidates may be established for this post as a result of this selection process for both fixed-term established and general temporary assistance posts.

Organisational Context

The Victims and Witnesses Section (VWS) organisationally belongs to the Division of External Operations in the Registry. It provides protective measures, security arrangements, counselling and other appropriate assistance to witnesses and victims who appear before the Court and to others who are also at risk on account of testimony given by such witnesses. The Section may advise the Prosecutor and the Court on appropriate protective measures, security arrangements, counselling and assistance.

The Section is responsible for ensuring that the witnesses appear in the Court appropriately protected, supported and as scheduled by the Chambers. Furthermore, it is responsible for the management of the ICC Protection Programme (ICCPP) and may cooperate with States, intergovernmental and non-governmental organisations in providing any of the protection and support measures stipulated by the Statute.

Duties and Responsibilities

Within this framework, and under the direct supervision of the Associate Case Officer, the incumbent will perform the following duties:

  • Provides psychosocial and other practical support to testifying witnesses and assists with administrative or logistical tasks regarding their appearance in Court. Implements the courtroom familiarisation protocol, monitors the wellbeing of witnesses during testimony and provides in-court assistance under the guidance of the Psychologist;
  • Interacts with the ICCPP participants within the framework of approved case management plans and under the instructions of the Associate Case Officer and the Senior Case Management Assistant;
  • Provides psychosocial and other practical assistance to the ICCPP participants with the view of supporting them in establishing a self-sustainable existence as expeditiously as possible. Monitors the progress of the ICCPP participants and reports to the Associate Case Officer;
  • Executes protection operations relating to threat and risk assessment missions, movement of witnesses for testimony, organisation of video-link testimonies, extraction of ICCPP participants and their transfer to third states and the functioning of the initial response system in the field;
  • Participates in, acts as a resource and executes tasks in connection to the VWU operations in the field across various cases and situations where required;
  • Reviews confidential documents and materials in order to expunge protected information as instructed by the Chambers in order to ensure the confidentiality and security of the protected victims, witnesses and others at risk;
  • Imports data to the witness management database and ensures the completeness of records in respect of ICCPP participants and testifying witnesses;
  • Protects the safety, physical and psychological wellbeing, dignity and privacy of all victims and witnesses with regard to all relevant factors including age, health, and nature of the crime, in particular, but not limited to, where the crime involves sexual or gender violence or violence against children;
  • Maintains confidentiality at all times, respects the interests of the witness and acts impartially when cooperating with all parties.
  • Conducts other duties as required.

The incumbent, prior to commencing his/her duties in the post, is required to sign a confidentiality agreement with the VWS.

The Chief VWS may request the incumbent to participate in missions to another duty station pending the operational requirements of the VWS.

Essential Qualifications

Education:

Diploma of secondary education.

Experience:

  • A minimum of six years of progressively responsible experience in victim/witness protection schemes within court or law enforcement structures in a national or international witness protection programme or other relevant entity. An advanced or first-level university degree, in combination with four (4) years of relevant experience, may be considered as a substitute for two years of working experience only to determine eligibility.
  • Operational experience in a national or international witness protection programme, understanding and exposure to witness protection and support operations;
  • Experience in managing protected persons in a witness protection programme is desirable;
  • Experience in working with victims of sexual violence, children, the elderly and the disabled is desirable;
  • Experience in executing protection operations in demanding circumstances is desirable;
  • Surveillance and counter surveillance experience and skills are desirable;
  • Work experience in a conflict or post conflict context is desirable.

Knowledge, skills, and abilities:

  • Excellent interpersonal, negotiation and organisational skills;
  • Ability to deal effectively with victims and witnesses in stressful situations, particularly those who have suffered trauma;
  • Ability to maintain both internal and external relationships at operational level in matters relevant to the victims/witnesses protection, support and other assistance;
  • Cultural and gender sensitivity and ability to operate in a multicultural environment;
  • Knowledge of the legal framework of the Court;
  • Absolute integrity, tact, sensitivity, discretion and good judgment, including particular sensitivity to the needs of victims of sexual violence, children, the elderly and the disabled;
  • Well-developed written and verbal communication skills with a keen attention to detail.

Knowledge of languages:

Proficiency in one of the working languages of the Court, French or English is required. Working knowledge of the other is desirable. Proficiency (or advanced knowledge of Swahili is highly desirable. Working Knowledge of another official language of the Court (Arabic, Chinese, Russian and Spanish) is an asset.

ICC Core Competencies

Dedication to the mission and values
- Acts consistently in accordance with the mission and values of the Organisation;
- Maintains confidentiality, acts with integrity and shows respect for diversity;
- Shows commitment to the organisation;
- Presents a positive image of the organisation during external discussions.

Professionalism
- Applies professional and technical expertise;
- Keeps abreast of organisational issues;
- Produces workable solutions to a range of problems;

Teamwork
- Listens, consults and communicates proactively;
- Handles disagreements with tact and diplomacy;
- Recognises and rewards the contribution of others;

Learning and developing
- Identifies development strategies needed to achieve work and career goals and makes use of developmental or
training opportunities;
- Learns from successes and failures;
- Seeks feedback and gives feedback to others to increase organisational effectiveness;
- Seeks opportunities for improvement of work;
- Has an open mind and contributes to innovation.

Handling uncertain situations
- Adapts to changing circumstances;
- Deals with ambiguity, making positive use of the opportunities it presents;
- Plans activities and projects well in advance and takes account of possible changing circumstances;
- Manages time effectively.

Interaction
- Expresses opinions, information and key points of an argument clearly;
- Handles contacts with diplomacy and tact;
- Communicates in a transparent and open way with internal and external contacts while complying with
confidentiality requirements.

Realising objectives
- Accepts and tackles demanding goals with enthusiasm;
- Keeps to agreements with others;
- Focuses on client needs;
- Takes responsibility for actions, projects and people;
- Monitors and maintains quality and productivity

General Information

- Candidates appointed to posts at a P-5 grade or in the Director category are subject to a maximum aggregate length of service of seven years. This is pursuant to a decision of the Assembly of States Parties (ASP Resolution ICC-ASP/23/Res.2) to implement a tenure policy at the Court as of 1 January 2025.

- The selected candidate will be subject to a Personnel Security Clearance (PSC) process in accordance with ICC policy. The PSC process will include but will not be limited to, verification of the information provided in the personal history form and a criminal record check.

- Applicants may check the status of vacancies on ICC E-Recruitment web-site.

- Post to be filled by a national of a State Party to the ICC Statute, or of a State which has signed and is engaged in the ratification process or which is engaged in the accession process. This is pursuant to a decision of the Assembly of States Parties (ASP Resolution ICC-ASP/23/Res.3) to introduce a moratorium on the recruitment by the ICC of staff of non-States Parties’ nationality.

- In accordance with the Rome Statute, the ICC aims to achieve fair representation of women and men for all positions, representation of the principal legal systems of the world for legal positions, and equitable geographical representation for positions in the professional category.

- Applications from female candidates are particularly encouraged.

- Personnel recruited at the General Service level are not entitled to all of the benefits granted to internationally-recruited staff;

- The International Criminal Court applies the Inter-Organization Mobility Accord and can support secondment of staff from organizations of the United Nations Common System.