Location: The Hague (required)
Job type: Fulltime, Permanent (Hybrid)
Annual salary: EUR 44k-55K including holiday pay (8%)

The International Baccalaureate (IB) is committed to supporting the ongoing development of a worldwide professional learning community comprised of internationally minded teachers, school leaders and administrators. To that end the three regions conduct comprehensive annual programmes of professional learning designed to help teachers and schools to better understand and deliver the four IB programmes.

Professional learning plays a key role in the organization’s mission. It is driven by the need to develop, pilot, implement and maintain policies, procedures, programmes and resources targeted at improving the quality of administering, coordinating, teaching and delivering the IB programmes.

The post holder is part of the IB Global Professional Development Delivery team which manages the training service received by IB schools whilst ensuring that the service is cost effective and efficient. They will coordinate all activities related to on-demand workshops including collaborating with IB staff and serving as a first line of support for the workshop model. They will also manage various tasks in support of other delivery models as assigned.

---

The International Baccalaureate (IB) supports the professional growth of a global community of internationally minded educators. Through its regional teams, IB delivers annual programmes of professional learning that help schools and teachers implement the four IB programmes effectively. As part of the Global Professional Development Delivery team, the PDD Coordinator ensures that IB schools receive high-quality, efficient training services. The role involves coordinating all activities related to on-demand workshops, working closely with IB staff, and serving as the first point of contact for the requested workshop model. The coordinator also supports other professional development delivery models as assigned.

---

• Bachelors degree level or equivalent experience
• 4+ years of experience in customer relationship management, event management and/or the education sector.
• Fluent in English. French and/or Spanish is an asset (Spanish Fluency required in AM)
• Available for travel (up to 15%)
• Proven communications skills (written and verbal) with external stakeholders/customers is required.
• Event planning skills and/or certification is desirable.
• Understanding of the international education sector/IB an asset.
• Can manage and report on financial data.
• Ability to take initiative and manage a wide scope of projects
• Excellent IT skills, including experience in the use of CRMs (ie. Salesforce), reports/dashboards & their analysis
• Ability to make sound, independent decisions, reflecting the high professional standards and expectations of the department and organization.
• Thrives in a fast-paced work environment.
• Makes decisions to ensure client satisfaction with the services of the organization.

---

Event Client Management

• Review and approve inquiries and applications for On-Demand workshop events.
• Serve as primary point of contact for schools throughout the on-demand event application and delivery process.
• Primary point of contact for school/event coordinators throughout the on-demand event planning and delivery process.
• Complete all required tasks to ensure the successful delivery of multiple and concurrent on-demand events

Systems, Data, and Communication management

• Maintain all On-Demand related data and reports in Salesforce
• Maintain and update master copies of all school and leader communication templates.
• Support stakeholders with systems access issues
• Serve as webteam liasion responsible for ensuring accuracy of all regional PDD information on the IBO.org website.
• Advise on, advocate for and draft updates to all on-demand workshop related documents such as policies, guidelines, process (SOP), and term & conditions.
• Where assigned, serve as the department’s Salesforce superuser by providing training to new staff, submitting Service Now tickets on behalf of the department to resolve system issues that impact workflow, and conducts UAT testing for organization-wide system updates.

Query Management

• Serve as Tier 2 contact for IB Answers for On-Demand workshops
• Respond to IB Staff and stakeholder queries about the On-Demand workshop model and application process.

Reporting

• Provide accurate reporting on On-Demand workshop performance.
• Review Quality Assurance Form (QAF) results of On-Demand events and reports on trends.
• Create, analyse and present customized reports, as requested.
• General support PDD team
• Support outsourced provider contracting, event reconciliation, and invoicing, as assigned.
• Provide coverage to other team members.
• As per instruction from management, support global