Development Associate

• Salary range: 44.316 - 55.395 Euro annually (incl. 8% holiday allowance)
• Job Type: Full-Time
• Permanent
• Location: IB (International Baccalaureate®) Global Centre, The Hague
• Hybrid working opportunity

About the IB

If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,500 schools across 159 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference.

Collaboration with Business Development Managers and Development Operations Associate Managers: provide support during the AfC process, including but not limited to responding to standard queries from schools, managing AFC invoices and payment, handling technical issues of applications (salesforce/myschool), coordinating with PDD on Cvent registration to ensure smooth operations and stakeholder satisfaction.

1. Lead Management: monitors and manages lead queues, assigns SQLs to managers, ensures accounts are set up correct in salesforce, conducting lead outreach with tailored qualifying questions (as defined by BD for each country/ region) to ensure leads are effectively progressed, disqualified, or flagged for re-nurturing based on predefined criteria
2. Customer Service: providing exemplary customer service to stakeholders, including schools, universities, governments, and other interested parties by responding to queries (emails or through Salesforce service console) within 3 days
3. Event and Meeting Coordination: Actively involved in planning and organizing events, meetings, and conferences for the development team.
4. Reporting and Documentation: generating reports (e.g., monthly/quarterly reports) and maintaining documentation related to the AfC process, lead management, and stakeholder engagement
5. Technical and Administrative Support: handling technical issues (e.g., IT tickets) and administrative tasks (e.g., invoice processing, contract documentation, GDS progress) to support schools, GDS and internal teams

Educational Qualifications/Certifications:

• Bachelor’s degree in Business Administration, Marketing, Education, or a related field.
• A combination of relevant experience, education, and training may be considered in lieu of a degree.

Work Experience:

• Demonstrated years of experience in administrative, customer service, or business development experience, preferably in an international or multi-cultural environment.
• Proven experience with CRM systems (e.g., Salesforce) and managing multiple projects concurrently.
• Experience in leading and managing projects, with a track record of meeting deadlines and delivering results.

Technical Skills:

• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and internet tools.
• Working knowledge of Salesforce or similar CRM platforms.
• Strong ICT skills, including database management and virtual collaboration tools.

Soft Skills:

• Exceptional written and oral communication skills in English
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively in a multi-cultural and multi-level hierarchy environment.
• Highly organized, detail-oriented, and adaptable, with the ability to prioritize tasks and thrive in a fast-paced, deadline-driven environment.
• Self-motivated, proactive, and able to take initiative while working both independently and as part of a team.
• Strong customer service orientation, with the ability to manage expectations and deliver high-quality support.

Preferred Attributes

• Self-awareness and a commitment to continuous professional growth.
• Ability to make sound, independent decisions that reflect the high standards of the organization.
• Strong problem-solving skills and the ability to manage a wide scope of responsibilities.
• Cultural sensitivity and the ability to work effectively in a diverse, international setting.

Knowledge:

• Understanding of the IBO (International Baccalaureate Organization) structure, programs, and resources (or willingness to learn).
• Ability to navigate complex organizational structures and access relevant information efficiently.

In addition to your salary, we offer an attractive range of benefits including:

• Employer pension contribution
• 25 Days annual leave, plus public holidays, with the choice to buy up to 5 days additional annual leave
• Life assurance
• Flexible working hours
• Excellent continuous professional development
• 1.5% Flexible benefits allowance

Diversity and Inclusion Statement: We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer and we welcome applications from all suitably qualified applicants.