Your role in the story:

To further strengthen the support provided to Heerema's executive and VIP user community, we are introducing a dedicated VIP Support Coordinator role within the IT Operations team.

This role is focused on delivering a high-quality, personal and proactive support experience for executives, senior management and other designated VIP users. As the single point of contact for your assigned users, you ensure that their IT requests, incidents and service needs are handled efficiently and professionally from start to finish.

You are not expected to personally solve every technical issue. Instead, you take ownership of the support experience, coordinating with the Service Desk, Infrastructure, Applications and Workplace teams, as well as external partners, to ensure issues are resolved and progress is communicated effectively. Regardless of who performs the technical work, you remain accountable for keeping the user informed and ensuring a positive outcome.

This role complements the existing Service Desk by providing designated VIP users across all Heerema companies with a consistent point of contact and advocate within IT. Through strong stakeholder management, clear communication and a service-focused mindset, you will help establish a premium support experience that reflects the professionalism and quality standards of Heerema's IT & Digital department.

What you will be working on:

• Building trusted relationships with executives, senior managers and other VIP users across Heerema;
• Delivering a proactive, highly responsive and service-focused support experience;
• Owning and coordinating incidents, requests and escalations from intake through resolution;
• Acting as the liaison between VIP users, internal IT teams and external suppliers;
• Ensuring clear communication and regular updates throughout the support lifecycle;
• Supporting executive device deployments, workplace technology and onboarding/offboarding activities;
• Maintaining oversight of VIP assets and device lifecycle activities;
• Traveling regularly to Heerema locations, including international offices, to support stakeholders and strengthen relationships.

Key ingredients for success:

• A minimum of 2 years of experience as IT Support Engineer;
• Experience working with Topdesk, service levels and escalations;
• Experience in IT executive support or similar service-oriented roles;
• General understanding of modern workplace technology and IT environments;
• Ability to coordinate activities across multiple teams and external suppliers;
• Exceptional interpersonal and communication skills;
• Customer-focused with a genuine desire to provide outstanding service;
• Professional appearance and presentation, with the confidence and maturity to interact effectively with executives, directors and senior managers;
• Calm, discrete and professional in sensitive situations;
• Highly organized and able to manage multiple priorities simultaneously;
• Strong sense of ownership and accountability;
• Willingness to travel regularly to our offices, including international locations;
• Fluent in Dutch and English, both verbally and in writing.

Your future colleagues:
You will join the IT Operations team, working closely with colleagues from the Service Desk, Workplace Services, Infrastructure and Applications teams. Together, they ensure a stable and professional IT environment across Heerema. In this role, you will act as the connecting link between VIP users and the wider IT & Digital organization, helping to deliver a seamless and high-quality support experience.

Your Foundation for Success
At our core, we champion an entrepreneurial spirit and a relentless pursuit of growth. We seek individuals who excel in personal development, seize opportunities where others see challenges, and turn them into success. Whether you're a creative problem-solver, an ambitious go-getter, or someone who thrives in collaboration, we cultivate a culture of passion, dedication, and continuous improvement. Personal leadership and initiative are non-negotiable: you own your growth and the impact you make. If you tackle challenges with a creative yet practical mindset, drive goals with determination, and add value to diverse teams, you'll thrive with us. Together, we create impact and drive meaningful change, always focused on results.

Here's why people love working with us

• Strong compensation & benefits, including an annual bonus plan tied to company performance;
• Bonus basis = your annual gross salary + 13th month + 8% holiday allowance;
• Future-proof pension: gross scheme covering base + 13th month + holiday allowance, with no mandatory contribution up to €72.488,52;
• 30 days off to recharge, with the option to buy 10 extra days;
• Free access to our in-house gym, including fitness classes;
• Activities to connect with colleagues (e.g. our Friday-afternoon get-together);
• A modern and easily accessible office in Leiden.

Is this your dream job? Put in your application now!