Job Summary

Candidate should have good Admin/Configuration/Development level knowledge of:-

• Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM
• User Administration: - Creation of user, roles, assignment groups.
• Reporting: - Import or export of data.
• Development of Form Customization, Business Rule, Client Script.
• Understanding of ITIL Concepts.

• Creating Service Requests
• Hands on experience with client scripts and business rules.
• Content Management: - developing ESS page.
• Hands on with UI Actions / UI policy / Access Control Lists, etc.
• Overview of integration:- LDAP integration and Overview of Web-services.
• Use of Record producers to create Incident and Problem.
• Update sets to move customization from Dev. to Production Instance.
• Workflow editor to design workflow of various modules and for triggering of various events.

• Content Management: - developing ESS page.
• Writing various Server side scripts using Script Includes.
• Configured License Management module for necessary Compliance check.
• Used ACL’s for controlling the security mechanism in Service Now
• Domain Separation and designing the Process and data flow within various domains
• Experience with Web technologies/AJAX
• Developing Composite Service Requests within Service catalog Module
• Experience in different Integrations using web-services / MID Server, etc.
• Configuring complex reports
• Understanding and debugging of system logs

Key Responsibilities

ServiceNow development experience

○ Core Applications (Incident / Request / Change / Problem)

○ Service Portal

○ CMDB

● Expert in JavaScript

● System integration experience using web services and other web-based technologies

● such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

● Experience with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system

● Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs

● Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup

Skill Requirements

and Integration of ServiceNow to Other Applications

● Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.

● Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.

● Experience with working on email notifications in ServiceNow.

● Experience presenting and conducting demo reviews with client stakeholders

● Proficiency working with Update Sets and Scoped Applications

● Knowledgeable about ServiceNow Development Best Practices

• Minimum ServiceNow CSA certified.

• ITIL certification / CIS/ CAD ServiceNow certification is an advantage.

Other Requirements