Tower Lead (Support & Operations) (LK)
This job is no longer accepting applications
See open jobs at HCL Technologies.See open jobs similar to "Tower Lead (Support & Operations) (LK)" Work in South Holland.Operations, Customer Service
Posted on Jul 3, 2026
Job Summary
To ensure timely resolution of escalations according to agreed-upon norms, deliver reports and services as outlined in the SOW, and effectively implement organizational initiatives.
Key Responsibilities
1. To ensure generation of tower level EE & EN revenue
2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
3. To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
4. To promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same
5. To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives
2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
3. To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
4. To promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same
5. To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives
Skill Requirements
Other Requirements
This job is no longer accepting applications
See open jobs at HCL Technologies.See open jobs similar to "Tower Lead (Support & Operations) (LK)" Work in South Holland.