HRSC Process Associate (LK)
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Posted on Jul 3, 2026
Job Summary
To respond to customer queries and complete assigned transactions as per the defined SOP and SLA with supervision from team lead
Key Responsibilities
1. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned
2. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned
3. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
4. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
5. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
6. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
7. To Escalate Unresolved Queries/Issues To The Next Level Of Support
8. To Escalate Unresolved Queries/Issues To The Next Level Of Support
2. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned
3. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
4. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
5. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
6. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
7. To Escalate Unresolved Queries/Issues To The Next Level Of Support
8. To Escalate Unresolved Queries/Issues To The Next Level Of Support
Skill Requirements
Other Requirements
This job is no longer accepting applications
See open jobs at HCL Technologies.See open jobs similar to "HRSC Process Associate (LK)" Work in South Holland.