Service Delivery Manager (DPO)
Job Summary
- This is SAP Cloud Architect position which is elevated role as per career progression/ path for SAP Basis consultant. Architect’s primary role/ responsibility is to plan/ design & guide customers about their SAP Landscape and for this job position also expectation is that selected candidate will perform similar responsibilities to guide SAP Customers about their landscape on SAP RISE Platform.
- SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).
- CAA team member works very closely with SAP presales team to understand Customer requirement for their landscape and based on their SAP Product/ Infrastructure selection create their to-be landscape architecture/ design.
- CAA team member has responsibility to discuss landscape architecture (setup & build process, dependencies etc.) with Customer leaders & their technical team. (Refer detailed Roles & Responsibilities below)
- This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.
- Since it is an architect role so there will not be any hands on work.
Technical skill and experience required:
9+ years (CAA Role)- REX (SAP Basis, SAP HANA and S/4 HANA skills, Migration/ Upgrades & Experience on Any Cloud (AWS, MS Azure, GCP) – Good Comm Skill ,who can articulate , Exp in Customer Facing
Scope for the career
- Have a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP)
- Will have access to all SAP internal training & learning materials to gain knowledge in latest technologies.
- Will gain exposure to all latest build architectures in one single place/ position which will be valuable/ useful in future. Generally this exposure is not available in any regular SAP Basis position.
Will not be assigned/ dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges
Key Responsibilities
2. To Contribute To Knowledge Development Of The Team
3. To Demonstrate Significant Industry / Solution Expertise
4. To Manage Clients & Accounts And Built Professional Relationships
5. To Understand The Client Engagement Dynamics And Provide Constant Direction And Guidance To Fellow Consultants
Skill Requirements
Other Requirements
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
