Business Ops Manager
Operations
Job Summary
Key Responsibilities
- Ensures direct reports’ ability to work through customer-focused technical solutions in a changing landscape of customer needs and solution innovation
- Manages and supports the team through troubleshooting customer support inquiries and escalations across a product suite
- Supports emergency troubleshooting for high impact technical incidents
- Sets up and maintains systems for troubleshooting the most technically challenging support cases
- Assists with the development and recommendations on the technical support strategy
- Develops a high-performing team by hiring diverse talent, prioritizing people development, leading by example, and preparing people for growth within the organization
- Provides strong leadership and coaching necessary to gain and maintain staff resource depth and maturity to quickly and skillfully meet current and future needs of employees and customers
- Identifies team gaps in those areas that help ensure proper skilling and development to overcome them
- Develop processes to ensure regulatory compliance on FDA devices
- Creates an engaging and innovative work environment that fosters close collaboration among team members, career growth and excellence in achieving operational results
- Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations
Skill Requirements
Other Requirements
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
