Administrator - Monitoring Tools, Event Monitoring
Administration
Posted on Jun 19, 2026
Job Description
Administrator - Monitoring Tools, Event Monitoring
Lucknow, Uttar Pradesh
Job Summary
Job Role : Administrator - Monitoring Tools, Event Monitoring
Job Summary : The GCC Analyst is responsible for 24x7 monitoring of IT infrastructure, applications, and services, ensuring early detection of incidents, timely escalation, and minimal business disruption. The role requires strong operational discipline, adherence to SLAs, and effective coordination with cross-functional teams.
Job Responsibilities : Perform real-time monitoring of: Infrastructure (Servers, Storage, Network) Applications and services Security alerts (basic level) Conduct incident triage, categorization, and prioritization (P1/P2/P3) Log, update, and track incidents in ITSM tools (ServiceNow preferred) Follow standard operating procedures (SOPs) and runbooks for initial troubleshooting Escalate incidents to L2/L3/support teams as per defined escalation matrix Support Major Incident Management (MIM) calls and provide timely updates Ensure incidents are resolved within SLA timelines Perform routine health checks and monitoring validations Maintain accurate shift handover reports and documentation Identify recurring issues and highlight for problem management Ensure adherence to operational processes, SLAs, and compliance standards
Skill Requirement : Basic to intermediate knowledge of: Monitoring tools (Dynatrace, SolarWinds, Nagios, Zabbix, etc.) ITSM tools (ServiceNow or equivalent) Understanding of: Infrastructure (Windows/Linux servers, network basics, storage) Application and service monitoring concepts Familiarity with: ITIL Incident Management process Alert handling and ticket lifecycle
Other Requirement : Exposure to: Cloud platforms (Azure / AWS) Basic scripting (PowerShell / Bash) Awareness of: Security monitoring / SIEM alerts Automation tools (Ansible – basic knowledge) Work Environment & Shift Requirements: Willingness to work in a 24x7 support model
Key Sourcing Information : NA
Interviewer 1 SAP ID : 52336047
Job Description : \\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environmentExposure to:\\\\r\\\\n\\\\r\\\\nCloud platforms (Azure / AWS)\\\\r\\\\nBasic scripting (PowerShell / Bash)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAwareness of:\\\\r\\\\n\\\\r\\\\nSecurity monitoring / SIEM alerts\\\\r\\\\nAutomation tools (Ansible – basic knowledge)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWork Environment & Shift Requirements:\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWillingness to work in a 24x7 support model\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environment
Key Responsibilities
Job Role : Administrator - Monitoring Tools, Event Monitoring
Job Summary : The GCC Analyst is responsible for 24x7 monitoring of IT infrastructure, applications, and services, ensuring early detection of incidents, timely escalation, and minimal business disruption. The role requires strong operational discipline, adherence to SLAs, and effective coordination with cross-functional teams.
Job Responsibilities : Perform real-time monitoring of: Infrastructure (Servers, Storage, Network) Applications and services Security alerts (basic level) Conduct incident triage, categorization, and prioritization (P1/P2/P3) Log, update, and track incidents in ITSM tools (ServiceNow preferred) Follow standard operating procedures (SOPs) and runbooks for initial troubleshooting Escalate incidents to L2/L3/support teams as per defined escalation matrix Support Major Incident Management (MIM) calls and provide timely updates Ensure incidents are resolved within SLA timelines Perform routine health checks and monitoring validations Maintain accurate shift handover reports and documentation Identify recurring issues and highlight for problem management Ensure adherence to operational processes, SLAs, and compliance standards
Skill Requirement : Basic to intermediate knowledge of: Monitoring tools (Dynatrace, SolarWinds, Nagios, Zabbix, etc.) ITSM tools (ServiceNow or equivalent) Understanding of: Infrastructure (Windows/Linux servers, network basics, storage) Application and service monitoring concepts Familiarity with: ITIL Incident Management process Alert handling and ticket lifecycle
Other Requirement : Exposure to: Cloud platforms (Azure / AWS) Basic scripting (PowerShell / Bash) Awareness of: Security monitoring / SIEM alerts Automation tools (Ansible – basic knowledge) Work Environment & Shift Requirements: Willingness to work in a 24x7 support model
Key Sourcing Information : NA
Interviewer 1 SAP ID : 52336047
Job Description : \\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environmentExposure to:\\\\r\\\\n\\\\r\\\\nCloud platforms (Azure / AWS)\\\\r\\\\nBasic scripting (PowerShell / Bash)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAwareness of:\\\\r\\\\n\\\\r\\\\nSecurity monitoring / SIEM alerts\\\\r\\\\nAutomation tools (Ansible – basic knowledge)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWork Environment & Shift Requirements:\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWillingness to work in a 24x7 support model\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environment
Skill Requirements
Job Role : Administrator - Monitoring Tools, Event Monitoring
Job Summary : The GCC Analyst is responsible for 24x7 monitoring of IT infrastructure, applications, and services, ensuring early detection of incidents, timely escalation, and minimal business disruption. The role requires strong operational discipline, adherence to SLAs, and effective coordination with cross-functional teams.
Job Responsibilities : Perform real-time monitoring of: Infrastructure (Servers, Storage, Network) Applications and services Security alerts (basic level) Conduct incident triage, categorization, and prioritization (P1/P2/P3) Log, update, and track incidents in ITSM tools (ServiceNow preferred) Follow standard operating procedures (SOPs) and runbooks for initial troubleshooting Escalate incidents to L2/L3/support teams as per defined escalation matrix Support Major Incident Management (MIM) calls and provide timely updates Ensure incidents are resolved within SLA timelines Perform routine health checks and monitoring validations Maintain accurate shift handover reports and documentation Identify recurring issues and highlight for problem management Ensure adherence to operational processes, SLAs, and compliance standards
Skill Requirement : Basic to intermediate knowledge of: Monitoring tools (Dynatrace, SolarWinds, Nagios, Zabbix, etc.) ITSM tools (ServiceNow or equivalent) Understanding of: Infrastructure (Windows/Linux servers, network basics, storage) Application and service monitoring concepts Familiarity with: ITIL Incident Management process Alert handling and ticket lifecycle
Other Requirement : Exposure to: Cloud platforms (Azure / AWS) Basic scripting (PowerShell / Bash) Awareness of: Security monitoring / SIEM alerts Automation tools (Ansible – basic knowledge) Work Environment & Shift Requirements: Willingness to work in a 24x7 support model
Key Sourcing Information : NA
Interviewer 1 SAP ID : 52336047
Job Description : \\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environmentExposure to:\\\\r\\\\n\\\\r\\\\nCloud platforms (Azure / AWS)\\\\r\\\\nBasic scripting (PowerShell / Bash)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAwareness of:\\\\r\\\\n\\\\r\\\\nSecurity monitoring / SIEM alerts\\\\r\\\\nAutomation tools (Ansible – basic knowledge)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWork Environment & Shift Requirements:\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWillingness to work in a 24x7 support model\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environment
Other Requirements
Job Role : Administrator - Monitoring Tools, Event Monitoring
Job Summary : The GCC Analyst is responsible for 24x7 monitoring of IT infrastructure, applications, and services, ensuring early detection of incidents, timely escalation, and minimal business disruption. The role requires strong operational discipline, adherence to SLAs, and effective coordination with cross-functional teams.
Job Responsibilities : Perform real-time monitoring of: Infrastructure (Servers, Storage, Network) Applications and services Security alerts (basic level) Conduct incident triage, categorization, and prioritization (P1/P2/P3) Log, update, and track incidents in ITSM tools (ServiceNow preferred) Follow standard operating procedures (SOPs) and runbooks for initial troubleshooting Escalate incidents to L2/L3/support teams as per defined escalation matrix Support Major Incident Management (MIM) calls and provide timely updates Ensure incidents are resolved within SLA timelines Perform routine health checks and monitoring validations Maintain accurate shift handover reports and documentation Identify recurring issues and highlight for problem management Ensure adherence to operational processes, SLAs, and compliance standards
Skill Requirement : Basic to intermediate knowledge of: Monitoring tools (Dynatrace, SolarWinds, Nagios, Zabbix, etc.) ITSM tools (ServiceNow or equivalent) Understanding of: Infrastructure (Windows/Linux servers, network basics, storage) Application and service monitoring concepts Familiarity with: ITIL Incident Management process Alert handling and ticket lifecycle
Other Requirement : Exposure to: Cloud platforms (Azure / AWS) Basic scripting (PowerShell / Bash) Awareness of: Security monitoring / SIEM alerts Automation tools (Ansible – basic knowledge) Work Environment & Shift Requirements: Willingness to work in a 24x7 support model
Key Sourcing Information : NA
Interviewer 1 SAP ID : 52336047
Job Description : \\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environmentExposure to:\\\\r\\\\n\\\\r\\\\nCloud platforms (Azure / AWS)\\\\r\\\\nBasic scripting (PowerShell / Bash)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAwareness of:\\\\r\\\\n\\\\r\\\\nSecurity monitoring / SIEM alerts\\\\r\\\\nAutomation tools (Ansible – basic knowledge)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWork Environment & Shift Requirements:\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWillingness to work in a 24x7 support model\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environment
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
