SeniorAdministrator - Ansible, Terraform, GITHub
Job Summary
Primary Responsibilities • Responsible for Handling Major incidents - CIRS (Critical Issue Response System). • Sending frequent updates on CES based CIRS until issue is stabilized. • Application deep dive troubleshooting. • Identifying & creating CIRS preventive action items. • CIRS based requests (DFs, feature toggles, Deployments). • Follow up on major production incidents. • Familiar with monitoring tools, such as Dynatrace, Kibana, etc. • Driving & monitoring planned activities. • Writing new monitoring & enhancing existing monitoring scope. • Handling customer escalations. • Deep dive into Application issues. • Creating Splunk alerts based on CIRS learning. • Troubleshooting & Coordinating customer escalations raised by Support & Engineering. • Ad-hoc requests from CES teams. Qualifications • 5+ years of Devops experience and Production Support experience. • 2+ years of automation experience. • 2+ years Cloud knowledge is preferrable. Devops experience and Production Support experience Automation CI/CD
Primary Responsibilities\\\\r\\\\n• Responsible for Handling Major incidents - CIRS (Critical Issue Response System).\\\\r\\\\n• Sending frequent updates on CES based CIRS until issue is stabilized.\\\\r\\\\n• Application deep dive troubleshooting.\\\\r\\\\n• Identifying & creating CIRS preventive action items.\\\\r\\\\n• CIRS based requests (DFs, feature toggles, Deployments).\\\\r\\\\n• Follow up on major production incidents.\\\\r\\\\n• Familiar with monitoring tools, such as Dynatrace, Kibana, etc.\\\\r\\\\n• Driving & monitoring planned activities.\\\\r\\\\n• Writing new monitoring & enhancing existing monitoring scope.\\\\r\\\\n• Handling customer escalations.\\\\r\\\\n• Deep dive into Application issues.\\\\r\\\\n• Creating Splunk alerts based on CIRS learning.\\\\r\\\\n• Troubleshooting & Coordinating customer escalations raised by Support & Engineering.\\\\r\\\\n• Ad-hoc requests from CES teams.\\\\r\\\\nQualifications\\\\r\\\\n• 5+ years of Devops experience and Production Support experience.\\\\r\\\\n• 2+ years of automation experience.\\\\r\\\\n• 2+ years Cloud knowledge is preferrable.\\\\r\\\\nDevops experience and Production Support experience Automation CI/CD
Key Responsibilities
Primary Responsibilities • Responsible for Handling Major incidents - CIRS (Critical Issue Response System). • Sending frequent updates on CES based CIRS until issue is stabilized. • Application deep dive troubleshooting. • Identifying & creating CIRS preventive action items. • CIRS based requests (DFs, feature toggles, Deployments). • Follow up on major production incidents. • Familiar with monitoring tools, such as Dynatrace, Kibana, etc. • Driving & monitoring planned activities. • Writing new monitoring & enhancing existing monitoring scope. • Handling customer escalations. • Deep dive into Application issues. • Creating Splunk alerts based on CIRS learning. • Troubleshooting & Coordinating customer escalations raised by Support & Engineering. • Ad-hoc requests from CES teams. Qualifications • 5+ years of Devops experience and Production Support experience. • 2+ years of automation experience. • 2+ years Cloud knowledge is preferrable. Devops experience and Production Support experience Automation CI/CD
Skill Requirements
Primary Responsibilities • Responsible for Handling Major incidents - CIRS (Critical Issue Response System). • Sending frequent updates on CES based CIRS until issue is stabilized. • Application deep dive troubleshooting. • Identifying & creating CIRS preventive action items. • CIRS based requests (DFs, feature toggles, Deployments). • Follow up on major production incidents. • Familiar with monitoring tools, such as Dynatrace, Kibana, etc. • Driving & monitoring planned activities. • Writing new monitoring & enhancing existing monitoring scope. • Handling customer escalations. • Deep dive into Application issues. • Creating Splunk alerts based on CIRS learning. • Troubleshooting & Coordinating customer escalations raised by Support & Engineering. • Ad-hoc requests from CES teams. Qualifications • 5+ years of Devops experience and Production Support experience. • 2+ years of automation experience. • 2+ years Cloud knowledge is preferrable. Devops experience and Production Support experience Automation CI/CD
Other Requirements
Primary Responsibilities • Responsible for Handling Major incidents - CIRS (Critical Issue Response System). • Sending frequent updates on CES based CIRS until issue is stabilized. • Application deep dive troubleshooting. • Identifying & creating CIRS preventive action items. • CIRS based requests (DFs, feature toggles, Deployments). • Follow up on major production incidents. • Familiar with monitoring tools, such as Dynatrace, Kibana, etc. • Driving & monitoring planned activities. • Writing new monitoring & enhancing existing monitoring scope. • Handling customer escalations. • Deep dive into Application issues. • Creating Splunk alerts based on CIRS learning. • Troubleshooting & Coordinating customer escalations raised by Support & Engineering. • Ad-hoc requests from CES teams. Qualifications • 5+ years of Devops experience and Production Support experience. • 2+ years of automation experience. • 2+ years Cloud knowledge is preferrable. Devops experience and Production Support experience Automation CI/CD
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
