SeniorAdministrator - Asset Management, ServiceNow
This job is no longer accepting applications
See open jobs at HCL Technologies.See open jobs similar to "SeniorAdministrator - Asset Management, ServiceNow" Work in South Holland.
Job Summary
Key Responsibilities
2. Perform Root Cause Analysis On Escalated Incidents, Implementing Corrective Actions To Address Technical And Security Issues, Thereby Minimizing Future Occurrences.
3. Drive Value-Added Initiatives, Including Updating And Managing Knowledge Base Articles, And Providing Training And Coaching To Junior Analysts To Enhance Team Capabilities.
4. Resolve Complex Tickets Within Defined Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And A Robust Security Posture Across Tools Such As Ca Service Desk Manager And Avanti.
5. Enhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Addressing Potential Security Threats.
Skill Requirements
2. Strong Experience With Servicenow, Bmc Remedy, Ca Service Desk Manager, And Avanti.
3. Excellent Troubleshooting, Analytical, And Problem-Solving Skills.
4. Solid Understanding Of Incident Management Processes And Customer Service Principles.
Other Requirements
2. Servicenow Certified Administrator Is Optional But Valuable
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
