Engineer (Support & Operations)
Operations, Customer Service
Job Summary
INTEGRATED COMMAND CENTER L1 - CC OPS Technical Requirement • Minimum of 2 years of Experience in Datacentre tools monitoring and operation • Must have worked with large customers • Experience in Monitoring of real-time performance of computer system and controlling system from one tool to another tool. • Eager to learn new tools • Good Knowledge of Server / Network monitoring environment • Ability to monitor system threshold, identification failure, action and resolving issues quickly • Experience in Datacentre facility monitoring General Requirement • Willingness to work in 24/7 shift environment (Including nights, weekends and holidays) • Strong trouble shooting skills • Ability to work well under- pressure within high performance driven environment • Very good communication skills (both written and verbal). • Understanding of ITIL methodology and processes. • Up-to date technical knowledge • Root cause analysis preparation, meeting SLA • Service/client centric approach.
Key Responsibilities
INTEGRATED COMMAND CENTER L1 - CC OPS Technical Requirement • Minimum of 2 years of Experience in Datacentre tools monitoring and operation • Must have worked with large customers • Experience in Monitoring of real-time performance of computer system and controlling system from one tool to another tool. • Eager to learn new tools • Good Knowledge of Server / Network monitoring environment • Ability to monitor system threshold, identification failure, action and resolving issues quickly • Experience in Datacentre facility monitoring General Requirement • Willingness to work in 24/7 shift environment (Including nights, weekends and holidays) • Strong trouble shooting skills • Ability to work well under- pressure within high performance driven environment • Very good communication skills (both written and verbal). • Understanding of ITIL methodology and processes. • Up-to date technical knowledge • Root cause analysis preparation, meeting SLA • Service/client centric approach.
Skill Requirements
INTEGRATED COMMAND CENTER L1 - CC OPS Technical Requirement • Minimum of 2 years of Experience in Datacentre tools monitoring and operation • Must have worked with large customers • Experience in Monitoring of real-time performance of computer system and controlling system from one tool to another tool. • Eager to learn new tools • Good Knowledge of Server / Network monitoring environment • Ability to monitor system threshold, identification failure, action and resolving issues quickly • Experience in Datacentre facility monitoring General Requirement • Willingness to work in 24/7 shift environment (Including nights, weekends and holidays) • Strong trouble shooting skills • Ability to work well under- pressure within high performance driven environment • Very good communication skills (both written and verbal). • Understanding of ITIL methodology and processes. • Up-to date technical knowledge • Root cause analysis preparation, meeting SLA • Service/client centric approach.
Other Requirements
INTEGRATED COMMAND CENTER L1 - CC OPS Technical Requirement • Minimum of 2 years of Experience in Datacentre tools monitoring and operation • Must have worked with large customers • Experience in Monitoring of real-time performance of computer system and controlling system from one tool to another tool. • Eager to learn new tools • Good Knowledge of Server / Network monitoring environment • Ability to monitor system threshold, identification failure, action and resolving issues quickly • Experience in Datacentre facility monitoring General Requirement • Willingness to work in 24/7 shift environment (Including nights, weekends and holidays) • Strong trouble shooting skills • Ability to work well under- pressure within high performance driven environment • Very good communication skills (both written and verbal). • Understanding of ITIL methodology and processes. • Up-to date technical knowledge • Root cause analysis preparation, meeting SLA • Service/client centric approach.
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
