Job Summary

Title: Business Technology Partner (Technical Delivery Leader) We are seeking a senior Business Technology Partner (BTP) for Mercer, a Marsh business. This role is based in Gurugram with a hybrid working model requiring at least three days per week in the office. The BTP is the single accountable owner for end-to-end technology delivery within a defined business domain. This role drives execution and delivery outcomes by owning scope, schedule, quality, and business impact. The individual will actively engage with engineering and architecture teams to validate and challenge technical designs, identify and diagnose delivery risks early, and take decisive corrective actions to keep initiatives on track. The BTP is empowered to make binding trade-off decisions on scope, timeline, and quality within agreed guardrails and to directly intervene to remove blockers and drive resolution. This role is for someone who can: • Demonstrate strong technical credibility with deep expertise in AI/ML and data platforms. • Operate effectively within a diversified, metric-driven global-local delivery model. • Collaborate with and influence senior stakeholders through clear decision-making and communication. • Think strategically while applying high emotional intelligence. • Exhibit adaptability and resilience in a fast-paced, complex technology environment We will count on you to be accountable for: 1. End-to-end technical delivery ownership • Own delivery outcomes for all initiatives in the domain; be directly accountable for on-time, on-scope, on-quality delivery. • Make binding trade-off decisions on scope, timeline and quality for assigned initiatives within agreed guardrails; document and communicate decisions and impacts. • Diagnose root causes of delivery slippage and lead hands-on remediation plans; escalate only when guardrails are breached. • Enforce delivery commitments: allocate resources, re-plan, de-scope or extend timelines as needed to protect critical outcomes. • Hold engineering and vendor teams accountable for commitments; validate progress through direct evidence (demos, code reviews, deployment artifacts) 2. Delivery operational control • Establish and run delivery governance that drives decisions and action (execution reviews, checkpoints, RAID with owners and deadlines). • When delivery is slipping, step in immediately: diagnose root cause across technical, requirement and dependency dimensions and execute a remediation plan with named owners and timelines. • Act as the primary driver of resolution; coordinate, assign, and execute fixes across teams and vendors; escalate only after direct remediation attempts or when guardrails are exceeded. • Create constructive pressure to enforce scope, timeline and quality commitments; authorize exceptions or temporary workarounds where appropriate and timebound. 3. Engineering & architecture • Act as the technical authority for delivery constraints: interrogate, challenge and validate architecture and design decisions against delivery and operational requirements. • Require design changes or reject solutions that introduce unacceptable delivery risk; sign off on architecture only when designs meet agreed delivery, security and operability criteria. • Lead technical trade-off discussions, arbitrate between alternatives, and mandate pragmatic adjustments to preserve delivery timelines and quality. • Ensure solutions built using AI/ML components meet the requirements and align with platform and governance standards. 4. Business & technology translation • Translate business priorities into implementable delivery plans with clear acceptance criteria and measurable outcomes. • Eliminate ambiguity in requirements and ensure engineering teams understand expected business behavior and success measures.Balance business exp

Key Responsibilities

Title: Business Technology Partner (Technical Delivery Leader) We are seeking a senior Business Technology Partner (BTP) for Mercer, a Marsh business. This role is based in Gurugram with a hybrid working model requiring at least three days per week in the office. The BTP is the single accountable owner for end-to-end technology delivery within a defined business domain. This role drives execution and delivery outcomes by owning scope, schedule, quality, and business impact. The individual will actively engage with engineering and architecture teams to validate and challenge technical designs, identify and diagnose delivery risks early, and take decisive corrective actions to keep initiatives on track. The BTP is empowered to make binding trade-off decisions on scope, timeline, and quality within agreed guardrails and to directly intervene to remove blockers and drive resolution. This role is for someone who can: • Demonstrate strong technical credibility with deep expertise in AI/ML and data platforms. • Operate effectively within a diversified, metric-driven global-local delivery model. • Collaborate with and influence senior stakeholders through clear decision-making and communication. • Think strategically while applying high emotional intelligence. • Exhibit adaptability and resilience in a fast-paced, complex technology environment We will count on you to be accountable for: 1. End-to-end technical delivery ownership • Own delivery outcomes for all initiatives in the domain; be directly accountable for on-time, on-scope, on-quality delivery. • Make binding trade-off decisions on scope, timeline and quality for assigned initiatives within agreed guardrails; document and communicate decisions and impacts. • Diagnose root causes of delivery slippage and lead hands-on remediation plans; escalate only when guardrails are breached. • Enforce delivery commitments: allocate resources, re-plan, de-scope or extend timelines as needed to protect critical outcomes. • Hold engineering and vendor teams accountable for commitments; validate progress through direct evidence (demos, code reviews, deployment artifacts) 2. Delivery operational control • Establish and run delivery governance that drives decisions and action (execution reviews, checkpoints, RAID with owners and deadlines). • When delivery is slipping, step in immediately: diagnose root cause across technical, requirement and dependency dimensions and execute a remediation plan with named owners and timelines. • Act as the primary driver of resolution; coordinate, assign, and execute fixes across teams and vendors; escalate only after direct remediation attempts or when guardrails are exceeded. • Create constructive pressure to enforce scope, timeline and quality commitments; authorize exceptions or temporary workarounds where appropriate and timebound. 3. Engineering & architecture • Act as the technical authority for delivery constraints: interrogate, challenge and validate architecture and design decisions against delivery and operational requirements. • Require design changes or reject solutions that introduce unacceptable delivery risk; sign off on architecture only when designs meet agreed delivery, security and operability criteria. • Lead technical trade-off discussions, arbitrate between alternatives, and mandate pragmatic adjustments to preserve delivery timelines and quality. • Ensure solutions built using AI/ML components meet the requirements and align with platform and governance standards. 4. Business & technology translation • Translate business priorities into implementable delivery plans with clear acceptance

Skill Requirements

: Title: Business Technology Partner (Technical Delivery Leader) We are seeking a senior Business Technology Partner (BTP) for Mercer, a Marsh business. This role is based in Gurugram with a hybrid working model requiring at least three days per week in the office. The BTP is the single accountable owner for end-to-end technology delivery within a defined business domain. This role drives execution and delivery outcomes by owning scope, schedule, quality, and business impact. The individual will actively engage with engineering and architecture teams to validate and challenge technical designs, identify and diagnose delivery risks early, and take decisive corrective actions to keep initiatives on track. The BTP is empowered to make binding trade-off decisions on scope, timeline, and quality within agreed guardrails and to directly intervene to remove blockers and drive resolution. This role is for someone who can: • Demonstrate strong technical credibility with deep expertise in AI/ML and data platforms. • Operate effectively within a diversified, metric-driven global-local delivery model. • Collaborate with and influence senior stakeholders through clear decision-making and communication. • Think strategically while applying high emotional intelligence. • Exhibit adaptability and resilience in a fast-paced, complex technology environment We will count on you to be accountable for: 1. End-to-end technical delivery ownership • Own delivery outcomes for all initiatives in the domain; be directly accountable for on-time, on-scope, on-quality delivery. • Make binding trade-off decisions on scope, timeline and quality for assigned initiatives within agreed guardrails; document and communicate decisions and impacts. • Diagnose root causes of delivery slippage and lead hands-on remediation plans; escalate only when guardrails are breached. • Enforce delivery commitments: allocate resources, re-plan, de-scope or extend timelines as needed to protect critical outcomes. • Hold engineering and vendor teams accountable for commitments; validate progress through direct evidence (demos, code reviews, deployment artifacts) 2. Delivery operational control • Establish and run delivery governance that drives decisions and action (execution reviews, checkpoints, RAID with owners and deadlines). • When delivery is slipping, step in immediately: diagnose root cause across technical, requirement and dependency dimensions and execute a remediation plan with named owners and timelines. • Act as the primary driver of resolution; coordinate, assign, and execute fixes across teams and vendors; escalate only after direct remediation attempts or when guardrails are exceeded. • Create constructive pressure to enforce scope, timeline and quality commitments; authorize exceptions or temporary workarounds where appropriate and timebound. 3. Engineering & architecture • Act as the technical authority for delivery constraints: interrogate, challenge and validate architecture and design decisions against delivery and operational requirements. • Require design changes or reject solutions that introduce unacceptable delivery risk; sign off on architecture only when designs meet agreed delivery, security and operability criteria. • Lead technical trade-off discussions, arbitrate between alternatives, and mandate pragmatic adjustments to preserve delivery timelines and quality. • Ensure solutions built using AI/ML components meet the requirements and align with platform and governance standards. 4. Business & technology t

Other Requirements

Title: Business Technology Partner (Technical Delivery Leader) We are seeking a senior Business Technology Partner (BTP) for Mercer, a Marsh business. This role is based in Gurugram with a hybrid working model requiring at least three days per week in the office. The BTP is the single accountable owner for end-to-end technology delivery within a defined business domain. This role drives execution and delivery outcomes by owning scope, schedule, quality, and business impact. The individual will actively engage with engineering and architecture teams to validate and challenge technical designs, identify and diagnose delivery risks early, and take decisive corrective actions to keep initiatives on track. The BTP is empowered to make binding trade-off decisions on scope, timeline, and quality within agreed guardrails and to directly intervene to remove blockers and drive resolution. This role is for someone who can: • Demonstrate strong technical credibility with deep expertise in AI/ML and data platforms. • Operate effectively within a diversified, metric-driven global-local delivery model. • Collaborate with and influence senior stakeholders through clear decision-making and communication. • Think strategically while applying high emotional intelligence. • Exhibit adaptability and resilience in a fast-paced, complex technology environment We will count on you to be accountable for: 1. End-to-end technical delivery ownership • Own delivery outcomes for all initiatives in the domain; be directly accountable for on-time, on-scope, on-quality delivery. • Make binding trade-off decisions on scope, timeline and quality for assigned initiatives within agreed guardrails; document and communicate decisions and impacts. • Diagnose root causes of delivery slippage and lead hands-on remediation plans; escalate only when guardrails are breached. • Enforce delivery commitments: allocate resources, re-plan, de-scope or extend timelines as needed to protect critical outcomes. • Hold engineering and vendor teams accountable for commitments; validate progress through direct evidence (demos, code reviews, deployment artifacts) 2. Delivery operational control • Establish and run delivery governance that drives decisions and action (execution reviews, checkpoints, RAID with owners and deadlines). • When delivery is slipping, step in immediately: diagnose root cause across technical, requirement and dependency dimensions and execute a remediation plan with named owners and timelines. • Act as the primary driver of resolution; coordinate, assign, and execute fixes across teams and vendors; escalate only after direct remediation attempts or when guardrails are exceeded. • Create constructive pressure to enforce scope, timeline and quality commitments; authorize exceptions or temporary workarounds where appropriate and timebound. 3. Engineering & architecture • Act as the technical authority for delivery constraints: interrogate, challenge and validate architecture and design decisions against delivery and operational requirements. • Require design changes or reject solutions that introduce unacceptable delivery risk; sign off on architecture only when designs meet agreed delivery, security and operability criteria. • Lead technical trade-off discussions, arbitrate between alternatives, and mandate pragmatic adjustments to preserve delivery timelines and quality. • Ensure solutions built using AI/ML components meet the requirements and align with platform and governance standards. 4. Business & technology translation • Translate business priorities into implementable delivery plans with clear acceptance