Analyst - English, French, Microsoft Windows
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Job Summary
- Handle inbound calls and follow the call scripts and adhere to the process defined
- A strong communication skill to handle users globally
- Create tickets for all incoming calls and work towards the ticket resolution.
- Provide quick and effective assistance with information technology systems
- Listen attentively to customers’ questions and concerns and offer optimal solutions
- Able to handle basic software installation/break-fix issues and hardware issues findings remotely
- Effective handling in hard stop issues like password ,multifactor resets, and account lock/unlock issues
- Should understand the user concerns/issues cautiously and create/upgrade the priority according to the impact
- Basic Network and VPN knowledge
- Detailed knowledge in Windows and Mac troubleshooting, Active Directory ,and Google Workspace
- Daily incident det follow-up in a timely manner
Key Responsibilities
Strong communication skill
1. Provide hardware/software/network problem diagnosis/resolution via telephone for customersâ end users
2. Route problems to internal support group
3. Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
4. Administer and provide User Access in various systems
5. Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
6. Excellent communication and conversation skills (both verbal and written)
7. Fluent English and French
8. Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
9. Ability to acquire new information quickly and the willingness to do so at all times
Skill Requirements
English
1. Understanding of the IT environment and readiness to learn new processes and technologies
2. Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
3. ITIL knowledge and certification would be an asset
4. Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.
Other Requirements
Service Desk
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
This job is no longer accepting applications
See open jobs at HCL Technologies.See open jobs similar to "Analyst - English, French, Microsoft Windows" Work in South Holland.