Track Manager - Program & Project Management
Administration
Job Summary
Job Description: CMDB Administrator (L3) Job Title: CMDB Administrator – L3 Department: IT Service Management / Configuration Management Experience: 10–14 years Role Summary: Responsible for leading CMDB governance, ensuring data accuracy, and driving configuration management processes aligned with ITIL standards. The role includes ownership of CMDB strategy, audits, stakeholder management, and continuous service improvement. Key Responsibilities: • Own and govern the Configuration Management Database (CMDB). • Define and maintain CMDB strategy, roadmap, and improvement plans. • Manage Configuration Items (CIs), relationships, and lifecycle accuracy. • Lead Configuration Control Board (CCB) and approve changes. • Conduct CMDB audits and ensure compliance with policies and standards. • Drive integration with ITSM processes (Incident, Problem, Change, Release). • Ensure data quality, completeness, and integrity of CMDB records. • Collaborate with stakeholders across IT, Security, and Application teams. • Define metrics, KPIs, and reporting dashboards for CMDB performance. • Manage access control, roles, and security of CMDB systems. • Mentor junior resources and lead process improvement initiatives. Skills & Qualifications: • Strong knowledge of ITIL (Configuration & Asset Management). • Experience with CMDB tools (ServiceNow, Remedy, etc.). • Understanding of IT infrastructure, applications, and dependencies. • Knowledge of data governance, data modeling, and lifecycle management. • Strong analytical and problem-solving skills. • Excellent stakeholder and communication skills. Key Competencies: • CMDB Governance & Strategy • Stakeholder Management • Audit & Compliance • Data Quality Management • Process Improvement & Automation
Key Responsibilities
Job Description: CMDB Administrator (L3) Job Title: CMDB Administrator – L3 Department: IT Service Management / Configuration Management Experience: 10–14 years Role Summary: Responsible for leading CMDB governance, ensuring data accuracy, and driving configuration management processes aligned with ITIL standards. The role includes ownership of CMDB strategy, audits, stakeholder management, and continuous service improvement. Key Responsibilities: • Own and govern the Configuration Management Database (CMDB). • Define and maintain CMDB strategy, roadmap, and improvement plans. • Manage Configuration Items (CIs), relationships, and lifecycle accuracy. • Lead Configuration Control Board (CCB) and approve changes. • Conduct CMDB audits and ensure compliance with policies and standards. • Drive integration with ITSM processes (Incident, Problem, Change, Release). • Ensure data quality, completeness, and integrity of CMDB records. • Collaborate with stakeholders across IT, Security, and Application teams. • Define metrics, KPIs, and reporting dashboards for CMDB performance. • Manage access control, roles, and security of CMDB systems. • Mentor junior resources and lead process improvement initiatives. Skills & Qualifications: • Strong knowledge of ITIL (Configuration & Asset Management). • Experience with CMDB tools (ServiceNow, Remedy, etc.). • Understanding of IT infrastructure, applications, and dependencies. • Knowledge of data governance, data modeling, and lifecycle management. • Strong analytical and problem-solving skills. • Excellent stakeholder and communication skills. Key Competencies: • CMDB Governance & Strategy • Stakeholder Management • Audit & Compliance • Data Quality Management • Process Improvement & Automation
Skill Requirements
Job Description: CMDB Administrator (L3) Job Title: CMDB Administrator – L3 Department: IT Service Management / Configuration Management Experience: 10–14 years Role Summary: Responsible for leading CMDB governance, ensuring data accuracy, and driving configuration management processes aligned with ITIL standards. The role includes ownership of CMDB strategy, audits, stakeholder management, and continuous service improvement. Key Responsibilities: • Own and govern the Configuration Management Database (CMDB). • Define and maintain CMDB strategy, roadmap, and improvement plans. • Manage Configuration Items (CIs), relationships, and lifecycle accuracy. • Lead Configuration Control Board (CCB) and approve changes. • Conduct CMDB audits and ensure compliance with policies and standards. • Drive integration with ITSM processes (Incident, Problem, Change, Release). • Ensure data quality, completeness, and integrity of CMDB records. • Collaborate with stakeholders across IT, Security, and Application teams. • Define metrics, KPIs, and reporting dashboards for CMDB performance. • Manage access control, roles, and security of CMDB systems. • Mentor junior resources and lead process improvement initiatives. Skills & Qualifications: • Strong knowledge of ITIL (Configuration & Asset Management). • Experience with CMDB tools (ServiceNow, Remedy, etc.). • Understanding of IT infrastructure, applications, and dependencies. • Knowledge of data governance, data modeling, and lifecycle management. • Strong analytical and problem-solving skills. • Excellent stakeholder and communication skills. Key Competencies: • CMDB Governance & Strategy • Stakeholder Management • Audit & Compliance • Data Quality Management • Process Improvement & Automation
Other Requirements
Job Description: CMDB Administrator (L3) Job Title: CMDB Administrator – L3 Department: IT Service Management / Configuration Management Experience: 10–14 years Role Summary: Responsible for leading CMDB governance, ensuring data accuracy, and driving configuration management processes aligned with ITIL standards. The role includes ownership of CMDB strategy, audits, stakeholder management, and continuous service improvement. Key Responsibilities: • Own and govern the Configuration Management Database (CMDB). • Define and maintain CMDB strategy, roadmap, and improvement plans. • Manage Configuration Items (CIs), relationships, and lifecycle accuracy. • Lead Configuration Control Board (CCB) and approve changes. • Conduct CMDB audits and ensure compliance with policies and standards. • Drive integration with ITSM processes (Incident, Problem, Change, Release). • Ensure data quality, completeness, and integrity of CMDB records. • Collaborate with stakeholders across IT, Security, and Application teams. • Define metrics, KPIs, and reporting dashboards for CMDB performance. • Manage access control, roles, and security of CMDB systems. • Mentor junior resources and lead process improvement initiatives. Skills & Qualifications: • Strong knowledge of ITIL (Configuration & Asset Management). • Experience with CMDB tools (ServiceNow, Remedy, etc.). • Understanding of IT infrastructure, applications, and dependencies. • Knowledge of data governance, data modeling, and lifecycle management. • Strong analytical and problem-solving skills. • Excellent stakeholder and communication skills. Key Competencies: • CMDB Governance & Strategy • Stakeholder Management • Audit & Compliance • Data Quality Management • Process Improvement & Automation
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
