Sr Administrator (Support & Operations)
Operations, Customer Service
Job Summary
The Senior Administrator – Azure Active Directory is responsible for day‑to‑day L2/L3 operational support of Azure AD (Entra ID) within DFS Support & Operations. The role ensures stable identity and access management services, handles complex incidents and escalations, and supports security, governance, and compliance requirements in line with HCL and customer standards.
Key Responsibilities
Provide operational support for Azure Active Directory / Entra ID, including users, groups, roles, and directory services. Handle L2/L3 incidents, service requests, and changes related to identity and access management, ensuring SLA adherence. Troubleshoot and resolve authentication, authorization, SSO, and login issues across integrated platforms and applications. Administer and support Conditional Access policies, MFA, password policies, and directory security configurations. Support identity lifecycle activities such as joiners, movers, leavers, access reviews, and role-based access control. Assist in problem management, RCA preparation, and implementation of corrective actions under guidance of the Track Lead. Maintain operational documentation, SOPs, and support audit and governance activities
Skill Requirements
Strong hands‑on experience with Azure Active Directory / Entra ID administration. Good understanding of IAM concepts – authentication, authorization, RBAC, Conditional Access, and MFA. Experience working in enterprise L2/L3 support environments. Knowledge of ITIL processes (incident, problem, change, service management). Exposure to Azure, M365 integrations, and identity federation concepts. PowerShell scripting experience is preferred
Other Requirements
Ability to work in a 24x7 support model, including on‑call and escalation support as required. Experience working with global delivery teams and customers. Strong ownership, communication, and documentation skills. Ability to work under pressure and handle multiple priorities effectively.
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
