Senior Administrator - English, French, Microsoft Windows
Job Summary
Key Responsibilities
2. Perform root cause analysis and implement solutions for escalated technical and security incidents using Windows administrative tools and diagnostic utilities.
3. Maintain and update knowledge base documentation in both French and English to facilitate effective issue resolution and ongoing learning within the support team.
4. Coach and mentor analysts and new team members, providing guidance on advanced troubleshooting techniques and effective use of Windows support tools.
5. Ensure resolution of complex support tickets within defined SLAs, collaborating within the support team to maintain operational excellence and robust security posture.
6. Contribute to positive customer experiences by achieving high First Call Resolution rates and minimizing case reopens, leveraging strong bilingual communication and technical expertise.
Skill Requirements
2. Advanced Proficiency In Using Diagnostic And Remote Support Tools For Windows Environments.
3. Advanced Skills In Conducting Root Cause Analysis And Implementing Technical Solutions.
4. Advanced Knowledge Of It Service Management Processes And Sla Adherence.
5. Advanced Ability To Create And Maintain Technical Documentation And Knowledge Bases.
Other Requirements
2. Optional but valuable: ITIL Foundation certification.
3. Optional but valuable: DELF/DALF (French language certification) for nonnative speakers
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
