Technical Specialist
IT
Job Summary
Key Responsibilities:Consultation and Assessment: Conduct assessments of current ITSM practices and identify areas for improvement based on ITIL 4 guidelines.Process Design and Implementation: Design, implement, and optimize ITIL 4 processes, including Incident Management, Problem Management, Change Management, Service Request Management, and Service Level Management.Training and Workshops: Provide training sessions and workshops to educate staff on ITIL 4 principles and best practices.Stakeholder Engagement: Collaborate with stakeholders to understand their needs and ensure ITIL 4 processes align with business objectives.Performance Monitoring: Develop and implement metrics to monitor the performance of ITIL 4 processes and recommend improvements.Documentation: Create and maintain comprehensive documentation for ITIL 4 processes, procedures, and policies.Continuous Improvement: Promote a culture of continuous improvement by regularly reviewing and refining ITIL 4 processes.Qualifications:Education: Bachelor's degree in Information Technology, Computer Science, or a related field.Certification: ITIL 4 Foundation certification is required; additional ITIL 4 certifications are a plus.Experience: Minimum of 5 years of experience in IT Service Management, with at least 2 years focused on ITIL 4.Skills:Strong understanding of ITIL 4 framework and its application in various ITSM processes.Excellent communication and interpersonal skills.Ability to work collaboratively with cross-functional teams.Strong analytical and problem-solving abilities.Proficiency in ITSM tools and software.Preferred Qualifications:Experience in managing ITIL 4 projects in large organizations.Familiarity with Agile and DevOps practices.Strong project management skills.
Key Responsibilities
2. To support as an SME
3. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements
4. To train and develop team so as to ensure that there is an adequate supply of trained manpower in the said technology and deliver risks are mitigated
5. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology
6. To review project deliverables.
7. To recommend client value creation initiatives and implement industry best practices (on specific technology/product)
Skill Requirements
Other Requirements
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
