Senior Administrator - Hardware Asset Management
Other Engineering
Job Summary
Manage end-to-end IT asset lifecycle including allocation, tracking, and decommissioning • Maintain asset inventory accuracy across systems and tools • Update and manage CMDB records including asset ownership, status, and location • Perform periodic data validation and reconciliation of asset records • Track hardware and software assets and provide reporting and dashboards • Support incident, change, and problem management teams with asset data • Manage asset-related service requests and updates • Provide asset data for audits and compliance requirements • Ensure SLA adherence for asset-related activities • Coordinate with ITSM, infrastructure, and procurement teams
Key Responsibilities
The ITSM Process Manager L2 (Asset Management) is responsible for operational execution and governance support of IT Asset Management processes within a managed services environment. The role ensures accurate asset tracking, CMDB data integrity, SLA adherence, and support for audit and compliance requirements.
Skill Requirements
Experience in IT Asset Management (ITAM / HAM) • Knowledge of CMDB management and data accuracy practices • Understanding of ITIL ITSM processes • Familiarity with ITSM tools (ServiceNow preferred) • Basic understanding of infrastructure environments
Other Requirements
Experience 4–7 years in ITSM / Asset Management roles within enterprise or managed services environments Key KPIs • Accuracy of CMDB and asset data • SLA adherence for asset-related requests • Timeliness of asset updates • Audit readiness and compliance performance • Reduction in asset discrepancies
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
