Tower Lead - Saviynt, Java
Software Engineering
Job Summary
The Tower Lead for Support & Operations plays a pivotal role in ensuring the seamless delivery of services and resolution of escalations within the SAVIYNT and Java domains. This position is critical for maintaining operational excellence, driving customer satisfaction, and implementing strategic initiatives that align with organizational goals.Saviynt L3 JD Profile Summary: • Supported / Implemented Saviynt for medium to large scale customers across various industry verticals • Knowledge of IAM concepts like JML, RBAC, Provisioning, etc. • Strong background in coding and development using Java • Demonstrate strong technical skills • Demonstrate strong problem troubleshooting skills • Able to work under pressure in case of a critical incident • Be a strong team player Must Have Technical Skills: • Total 8 years of experience in development/Implementation of Saviynt IGA tool • Minimum 2 years of Level 3 support of Saviynt IGA • Should have excellent knowledge of JAVA /J2EE, JavaScript and other scripting languages and XML • Strong knowledge of Access Reviews and certifications in Saviynt. • Strong Java debugging skills • Excellent knowledge and understanding of LDAP concepts and working experience with at least few of the LDAPs. • Extensive Experience in development/support of workflows, forms and other Saviynt component • Experience working with Application/Web Servers (Tomcat, WebLogic, Websphere) or developing J2EE products. • Excellent oral & written communication skills and ability to work with global counterparts • Customer Facing Exposure is must
Key Responsibilities
1. Drive The Generation Of Tower-Level Ee & En Revenue By Leveraging Saviynt And Java Development To Enhance Service Delivery And Operational Efficiency.
2. Ensure That All Responsibilities, Tasks, And Escalations Are Resolved According To Agreed Sla Norms, Utilizing Problem-Solving Techniques And Technical Expertise In Saviynt.
3. Oversee Operational Hygiene By Validating Reports Generated From Saviynt And Ensuring Compliance With The Statement Of Work (Sow) For Service Provision.Saviynt L3 JD Profile Summary: • Supported / Implemented Saviynt for medium to large scale customers across various industry verticals • Knowledge of IAM concepts like JML, RBAC, Provisioning, etc. • Strong background in coding and development using Java • Demonstrate strong technical skills • Demonstrate strong problem troubleshooting skills • Able to work under pressure in case of a critical incident • Be a strong team player Must Have Technical Skills: • Total 8 years of experience in development/Implementation of Saviynt IGA tool • Minimum 2 years of Level 3 support of Saviynt IGA • Should have excellent knowledge of JAVA /J2EE, JavaScript and other scripting languages and XML • Strong knowledge of Access Reviews and certifications in Saviynt. • Strong Java debugging skills • Excellent knowledge and understanding of LDAP concepts and working experience with at least few of the LDAPs. • Extensive Experience in development/support of workflows, forms and other Saviynt component • Experience working with Application/Web Servers (Tomcat, WebLogic, Websphere) or developing J2EE products. • Excellent oral & written communication skills and ability to work with global counterparts • Customer Facing Exposure is must
4. Foster Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks, Utilizing Java Development For Enhanced User Interfaces And Interactions.
5. Lead The Implementation Of The Profit Improvement Plan (Pip) Through Automation And Self-Driven Initiatives, Utilizing Saviynt Capabilities And Java Programming For Process Optimization.
Skill Requirements
1. Proficient In Saviynt With A Strong Understanding Of Operational Workflows And Service Delivery Mechanisms.
2. Solid Knowledge Of Java Development, Focusing On Developing Tools And Applications That Support Operational Efficiencies.
3. Excellent Analytical And Problem-Solving Skills To Manage Escalations And Drive Process Improvements.
4. Strong Communication Skills To Effectively Engage With Stakeholders And Promote Customer Satisfaction.Saviynt L3 JD Profile Summary: • Supported / Implemented Saviynt for medium to large scale customers across various industry verticals • Knowledge of IAM concepts like JML, RBAC, Provisioning, etc. • Strong background in coding and development using Java • Demonstrate strong technical skills • Demonstrate strong problem troubleshooting skills • Able to work under pressure in case of a critical incident • Be a strong team player Must Have Technical Skills: • Total 8 years of experience in development/Implementation of Saviynt IGA tool • Minimum 2 years of Level 3 support of Saviynt IGA • Should have excellent knowledge of JAVA /J2EE, JavaScript and other scripting languages and XML • Strong knowledge of Access Reviews and certifications in Saviynt. • Strong Java debugging skills • Excellent knowledge and understanding of LDAP concepts and working experience with at least few of the LDAPs. • Extensive Experience in development/support of workflows, forms and other Saviynt component • Experience working with Application/Web Servers (Tomcat, WebLogic, Websphere) or developing J2EE products. • Excellent oral & written communication skills and ability to work with global counterparts • Customer Facing Exposure is must
Other Requirements
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
