Domain Consultant
Job Summary
The Technical Support Engineer is responsible for delivering exceptional technical support and customer service to clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. This role includes specialized support for the 340B program, requiring expertise in 340B order management, portal operations, contract pharmacy partner support, and related reporting and invoicing.
Key Responsibilities
- Analysing Omnicell 340B business functions, processes, and activities to improve computer-based business applications for the most effective use of money, materials, equipment, and people.
- Perform analysis and troubleshooting business data (pharmacy data, claims data, etc.) with on SQL Server utilizing T-SQL.
- Utilize Microsoft SSMS, SQL Reporting Services or equivalent tool set to analyse stored procedures and troubleshoot issues.
- Collaborate with clients, vendors, account management and pharmacy consultants to fix operational system issues including reports using Microsoft SSMS.
- Review business rules in existing applications
- Documentation of applications and change tracking.
- Work with internal partners to improve and expand on existing analytical capabilities.
Skill Requirements
Other Requirements
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
