Track Lead - Change Management, ServiceNow
Job Summary
Key Responsibilities
2. Collaborate With Clients To Understand Their Requirements, Ensuring The Support Team Meets And Exceeds Client Expectations Through Effective Service Delivery.
3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals, Promoting A Culture Of Accountability And Teamwork.
4. Introduce Innovative Ideas For Process Development, Leveraging Tools Like Snow And Bmc Remedy To Enhance Overall Organizational Progress.
5. Provide Tailored Solutions That Address Customer Needs Using Ca Service Desk And Avanti, Driving Positive Business Outcomes Within The Operational Environment.
Skill Requirements
2. Proficiency In Using Snow Admin, Bmc Remedy, Ca Service Desk, And Avanti Tools
3. Excellent Problem-Solving Skills And Ability To Implement Process Improvements
4. Strong Leadership And Mentoring Capabilities
5. Effective Communication And Stakeholder Management Skills
Other Requirements
2. Change Management Certification (Optional But Valuable
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
