SME - BMC Control M, Python
Software Engineering
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalations and incidents while adhering to SLA and quality standards. This position requires in-depth expertise in BMC Control M and PowerShell, facilitating effective communication and documentation, and driving customer satisfaction by actively engaging with stakeholders.
Key Responsibilities
2. Mentor Team Members And Administrators, Prepare Standard Operating Procedures, And Maintain Effective Documentation, While Facilitating Knowledge Sharing To Improve Team Performance And Service Delivery.
3. Validate Change Order Implementation Plans And Human Error Compliance By Utilizing Powershell Scripts For Automated Checks, And Contribute To Capacity Planning Initiatives To Optimize Resource Allocation.
4. Actively Participate In Customer Meetings To Understand Issues Faced, Ensuring Positive Customer Feedback And Satisfaction Through Effective Problem-Solving And Communication.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Python For Data Processing, And Prepare Reports To Present Performance Insights To Key Business Stakeholders.
Skill Requirements
2. Proficient In Powershell Scripting For System Administration And Task Automation.
3. Strong Analytical Skills With Proficiency In Python For Data Analysis And Reporting.
4. Excellent Communication And Presentation Abilities To Engage With Business Stakeholders.
Other Requirements
1. Itil Foundation Certification Is Optional But Valuable For This Role.
2. Bmc Control M Certification Is Preferred
Job Description : Role Summary\\\\r\\\\nThe Control‑M professional is responsible for end‑to‑end batch scheduling, monitoring, and support of enterprise workloads using BMC Control‑M across multiple environments (Prod / Non‑Prod). The role ensures reliable job execution, SLA adherence, incident resolution, and continuous improvement in batch operations, including HA/DR readiness and automation enhancements.
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
