Service Delivery Lead - Operations Management
Operations
Job Summary
Key Responsibilities
2. Drive process innovation and continuous improvement by leveraging data visualization platforms such as Power BI or Tableau to identify trends, inefficiencies, and opportunities for Kaizen initiatives.
3. Implement and optimize operational systems, processes, and policies using automation and analytics solutions to enhance management reporting, business process efficiency, and organizational planning.
4. Provide expert coaching and guidance to team leaders and managers, utilizing performance management tools and frameworks to elevate team capability and engagement.
5. Develop and execute escalation management strategies by applying root cause analysis techniques and collaborating with internal teams to deliver rapid, effective solutions for critical client issues.
6. Analyze client requirements and translate them into actionable operational plans, ensuring end-to-end support team alignment through structured communication and governance models.
Skill Requirements
2. Excellent Command Of Escalation Management Methodologies, With The Ability To Resolve HighImpact Issues Using Structured ProblemSolving.
3. Advanced Expertise In Data Visualization Tools Such As Power Bi, Tableau, Or Qlik For Driving Operational Insights And Executive Reporting.
4. Strong Skills In Process Automation, Workflow Management Platforms, And Business Analytics.
5. Superior Communication, Stakeholder Management, And Change Leadership Abilities.
Other Requirements
2. Certification in Data Analytics or Visualization (e.g., Microsoft Certified: Data Analyst Associate) is advantageous.
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
