Senior Administrator - English, Arabic, Microsoft Windows
HCL Technologies
Job Summary
About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues. ________________________________________ Key Responsibilities • Handle inbound voice calls and provide professional technical support to global users. • Troubleshoot issues related to: o IT Service Desk operations o MS Office & Office 365 o VPN connectivity o Basic Networking o System & Browser Troubleshooting o Software installation/uninstallation o Antivirus support o Printer setup & troubleshooting o OneDrive & OneNote o MFA (Multi-Factor Authentication) o VDI (Virtual Desktop Infra) • Log, track, and follow up on incidents until resolution. • Ensure excellent customer experience on every call. ________________________________________ Required Experience & Skills Mandatory: • Minimum 1 year experience in an International Voice Process (USA or UK) • Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory): • IT Service Desk knowledge • MS Office & Office 365 troubleshooting • VPN Support • Basic Networking concepts • Desktop/system troubleshooting • Browser & software issue resolution • Antivirus & printer troubleshooting • Familiarity with OneDrive, OneNote • Knowledge of MFA & VDI environments • Ability to handle technical questionnaire during evaluation ________________________________________ Work Requirements • Willingness to work 5 days a week from office • No Work-from-Home option • Comfortable working in US (Night) Shift • Open to working from Bangalore or Hyderabad client locations ________________________________________ Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032
Key Responsibilities
About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues. ________________________________________ Key Responsibilities • Handle inbound voice calls and provide professional technical support to global users. • Troubleshoot issues related to: o IT Service Desk operations o MS Office & Office 365 o VPN connectivity o Basic Networking o System & Browser Troubleshooting o Software installation/uninstallation o Antivirus support o Printer setup & troubleshooting o OneDrive & OneNote o MFA (Multi-Factor Authentication) o VDI (Virtual Desktop Infra) • Log, track, and follow up on incidents until resolution. • Ensure excellent customer experience on every call. ________________________________________ Required Experience & Skills Mandatory: • Minimum 1 year experience in an International Voice Process (USA or UK) • Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory): • IT Service Desk knowledge • MS Office & Office 365 troubleshooting • VPN Support • Basic Networking concepts • Desktop/system troubleshooting • Browser & software issue resolution • Antivirus & printer troubleshooting • Familiarity with OneDrive, OneNote • Knowledge of MFA & VDI environments • Ability to handle technical questionnaire during evaluation ________________________________________ Work Requirements • Willingness to work 5 days a week from office • No Work-from-Home option • Comfortable working in US (Night) Shift • Open to working from Bangalore or Hyderabad client locations ________________________________________ Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032
Skill Requirements
About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues. ________________________________________ Key Responsibilities • Handle inbound voice calls and provide professional technical support to global users. • Troubleshoot issues related to: o IT Service Desk operations o MS Office & Office 365 o VPN connectivity o Basic Networking o System & Browser Troubleshooting o Software installation/uninstallation o Antivirus support o Printer setup & troubleshooting o OneDrive & OneNote o MFA (Multi-Factor Authentication) o VDI (Virtual Desktop Infra) • Log, track, and follow up on incidents until resolution. • Ensure excellent customer experience on every call. ________________________________________ Required Experience & Skills Mandatory: • Minimum 1 year experience in an International Voice Process (USA or UK) • Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory): • IT Service Desk knowledge • MS Office & Office 365 troubleshooting • VPN Support • Basic Networking concepts • Desktop/system troubleshooting • Browser & software issue resolution • Antivirus & printer troubleshooting • Familiarity with OneDrive, OneNote • Knowledge of MFA & VDI environments • Ability to handle technical questionnaire during evaluation ________________________________________ Work Requirements • Willingness to work 5 days a week from office • No Work-from-Home option • Comfortable working in US (Night) Shift • Open to working from Bangalore or Hyderabad client locations ________________________________________ Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032
Other Requirements
About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues. ________________________________________ Key Responsibilities • Handle inbound voice calls and provide professional technical support to global users. • Troubleshoot issues related to: o IT Service Desk operations o MS Office & Office 365 o VPN connectivity o Basic Networking o System & Browser Troubleshooting o Software installation/uninstallation o Antivirus support o Printer setup & troubleshooting o OneDrive & OneNote o MFA (Multi-Factor Authentication) o VDI (Virtual Desktop Infra) • Log, track, and follow up on incidents until resolution. • Ensure excellent customer experience on every call. ________________________________________ Required Experience & Skills Mandatory: • Minimum 1 year experience in an International Voice Process (USA or UK) • Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory): • IT Service Desk knowledge • MS Office & Office 365 troubleshooting • VPN Support • Basic Networking concepts • Desktop/system troubleshooting • Browser & software issue resolution • Antivirus & printer troubleshooting • Familiarity with OneDrive, OneNote • Knowledge of MFA & VDI environments • Ability to handle technical questionnaire during evaluation ________________________________________ Work Requirements • Willingness to work 5 days a week from office • No Work-from-Home option • Comfortable working in US (Night) Shift • Open to working from Bangalore or Hyderabad client locations ________________________________________ Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
