Senior Analyst - English, German, Microsoft Windows
HCL Technologies
IT
Job Summary
Global IT Service Desk Analyst: Required Qualifications: • Bachelor’s degree preferred. • Technologies. be proficient in supporting the following technologies: o Proficient in Windows 10/11 Operating System advanced troubleshooting; o MDM and Mobile Web Apps, iOS, etc.; o General knowledge of Microsoft Intune; o Microsoft Office 365 advanced troubleshooting and license issues; o Experience with Windows Active Directory; o Virtual Private Network (“VPN”) configuration and troubleshooting; o Experience with ServiceNow or similar ticketing system; and o Experience resolving issues remotely using Remote Desktop or similar tool. • Strong customer service skills • Excellent Verbal Communication Skills • Serve as the first point of contact for customers seeking technical assistance over the phone, chat, or self-service Ticket through 24*7 support across three shifts. • General IT knowledge / troubleshooting skills. • Demonstrates strong analytical and problem-solving skills. • Ability to work as part of a large global team, collaborating with peers to find solutions. • Ability to work at a fast pace, making decisions and working towards resolution of an issue. Preferred Qualifications: • Support Certifications desired, but not required • Knowledge in desktop and notebook hardware, operating systems and desktop software • Ready to Work from Office 100% • 24X 7 Rotational shifts • Involving Shift Leads/next level team(RDS) for any Major incident reported.
Key Responsibilities
Same as above
Skill Requirements
Same as above
Other Requirements
Same as above
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
