Analyst - Customer Care
HCL Technologies
IT, Customer Service
Job Summary
Key Responsibilities
2. Provide Technical Support And Assist In Resolving Voice-Related Issues By Applying Knowledge Of Troubleshooting Techniques And Best Practices In Customer Service.
3. Maintain Active Communication With Customers To Address Service Issues And Provide Timely Updates, Ensuring A High Level Of Customer Satisfaction And A Positive Experience.
4. Create And Maintain Documentation On Voice Processes, Including Generating Reports On System Performance And Issues To Support Continuous Improvement.
5. Collaborate With Team Members To Support And Train Colleagues, Sharing Knowledge And Ensuring Adherence To Project Requirements And Service Level Agreements.
Skill Requirements
2. Proficiency In Voice Communication Systems And Troubleshooting Techniques
3. Excellent Written And Verbal Communication Skills
4. Familiarity With Customer Satisfaction Metrics, Including Nps
5. Outcome-Oriented Mindset With A Focus On Achieving Project Goals
Other Requirements
2. Relevant Training In Voice Communication Systems Is Recommended
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
