Track Lead - Configuration Management
HCL Technologies
Job Summary
About the Role\r\nWe are seeking a highly skilled ServiceNow Platform Configuration Engineer to support our German ServiceNow Platform Configuration team. In this role, you will contribute to the ongoing development, maintenance, and operational excellence of the global WAC ServiceNow platform. \r\n
Key Responsibilities
Key Responsibilities\r\n1. Platform Development & Configuration – MUST HAVE\r\n• Design, develop, and implement new features, enhancements, and customizations across the ServiceNow Platform, ITSM, and ITOM modules.\r\n• Build and maintain catalog items, workflows, client/server scripts, business rules, UI policies, integrations, and platform configurations.\r\n2. Operational Support & Maintenance – MUST HAVE\r\n• Execute day-to-day ServiceNow operational activities, ensuring platform stability and compliance with operational standards.\r\n• Analyze and resolve incidents, problems, and technical issues related to ServiceNow modules and integrations.\r\n• Perform system log analysis, troubleshoot performance issues, and recommend optimization measures.\r\n• Validate and support platform upgrades, including patches, hotfixes, and major releases.\r\n3. Platform Health & Governance\r\n• Monitor platform performance, conduct health checks, and proactively drive improvements.\r\n• Document operational procedures, technical configurations, and support concepts for internal knowledge sharing.\r\n• Maintain and validate ITOM Discovery patterns, ensuring accurate CMDB population and dependency mapping.\r\n• Develop, update, and execute Automated Test Framework (ATF) tests to support continuous improvement and regression testing.\r\n
Skill Requirements
Technical Expertise\r\n• Hands-on experience with: ServiceNow Platform Core, ITSM, ITOM including Discovery & CMDB.\r\n• Proficiency in JavaScript, Flow Designer, Catalog Builder, Service Portal configurations, and ATF.\r\n• Understanding of platform performance troubleshooting, ACLs/security, integrations, and MID Server operations.\r\nOperational Excellence\r\n• Experience supporting large scale, enterprise ServiceNow environments.\r\n• Ability to analyze system logs, troubleshoot complex issues, and implement sustainable fixes.\r\n• Working knowledge of release management, upgrade process validation, and platform best practices.\r\nPreferred Qualifications\r\n• ServiceNow certifications: CSA, CAD, ITSM/ITOM Implementation Specialist.\r\n• Knowledge of ITIL V4 processes\r\n
Other Requirements
No
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
