Track Lead (Support & Operations)
HCL Technologies
Operations, Customer Service
Job Summary
Duties & Responsibilities• To provide End to End Hands and Feet support for Alkermes.• Install and maintain servers and network devices and other data center equipment• Racking, stacking, and cabling of network devices, servers and blade enclosures and other data center appliances• Replacement of parts like power supplies, switch modules, replacement of blade in chassis• Assist with hardware troubleshooting• Support data center management teams located remotely with maintenance activities by providing hands and feet support• Implement data center management best practices• Experience with consoles, KVM, Remote Site gateways etc.• Prepare and maintain data center inventory• Create and maintain rack elevation diagrams• Escort and assist third party engineers coming into the data center• Experience in using ticketing systems• Daily walk through and reporting on any abnormalities observed.
Key Responsibilities
2. Understand client requirements and accountable in ensuring support team is meeting client expectations.
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customersâ needs within the ambit of the given environment so as to lead to business results.
Skill Requirements
Duties & Responsibilities• To provide End to End Hands and Feet support for Alkermes.• Install and maintain servers and network devices and other data center equipment• Racking, stacking, and cabling of network devices, servers and blade enclosures and other data center appliances• Replacement of parts like power supplies, switch modules, replacement of blade in chassis• Assist with hardware troubleshooting• Support data center management teams located remotely with maintenance activities by providing hands and feet support• Implement data center management best practices• Experience with consoles, KVM, Remote Site gateways etc.• Prepare and maintain data center inventory• Create and maintain rack elevation diagrams• Escort and assist third party engineers coming into the data center• Experience in using ticketing systems• Daily walk through and reporting on any abnormalities observed.
Other Requirements
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
